Onsite Manufacturing: Customer Service Supervisor

SPIROL International Corporation; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

SPIROL International Corporation, a global manufacturer, is seeking an experienced Customer Service Supervisor for its on-site team in Danielson, Connecticut. The role leads the customer service group, drives order fulfillment excellence, and coaches staff to improve service delivery.

The successful candidate will manage escalating situations, support recruiting, and champion process improvements to meet targeted service objectives. Salary ranges reflect experience and qualifications.

Qualifications

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

Responsibilities

• Lead the customer service team to meet service objectives
• Oversee order fulfillment and escalation handling
• Coach, onboard and develop team members
• Drive process improvements and efficiency

Skills

Customer service leadership

Manufacturing environment experience

Team development

Strong operational skills

Organizational skills

Ability to manage priorities

Coaching and performance management

Tools

ERP systems

Job description

SPIROL International Corporation, a global manufacturer, is seeking an experienced Customer Service Supervisor for its on-site team in Danielson, Connecticut. The role leads the customer service group, drives order fulfillment excellence, and coaches staff to improve service delivery.

The successful candidate will manage escalating situations, support recruiting, and champion process improvements to meet targeted service objectives. Salary ranges reflect experience and qualifications.