Onsite Customer Service Supervisor - Manufacturing

Spirol International; Killingly (CT); On-site; USD 65,000 - 85,000; Full time

Job summary

SPIROL is seeking an experienced Customer Service Supervisor to lead the customer service team in Danielson, Connecticut. This on-site role focuses on retaining customers through effective execution of SPIROL's Order Fulfillment Process and coaching team members.

The successful candidate will guide performance, drive process improvements, support recruiting and onboarding, and ensure the department meets service objectives while handling escalated customer situations with professionalism.

Qualifications

• 3+ years of customer service leadership experience.
• Manufacturing environment experience preferred.
• Experience leading and developing teams.
• ERP and business systems experience considered ideal.

Responsibilities

• Lead the customer service team and drive order fulfillment.
• Coach, develop, and manage the team to meet service objectives.
• Handle escalated customer situations and support onboarding.

Skills

Leadership experience

Team development

Operational skills

Prioritization

Tools

ERP

Business systems

Job description

SPIROL is seeking an experienced Customer Service Supervisor to lead the customer service team in Danielson, Connecticut. This on-site role focuses on retaining customers through effective execution of SPIROL's Order Fulfillment Process and coaching team members.

The successful candidate will guide performance, drive process improvements, support recruiting and onboarding, and ensure the department meets service objectives while handling escalated customer situations with professionalism.