Customer Service Supervisor

SPIROL; Killingly (CT); On-site; USD 65,000 - 85,000; Full time

Job summary

SPIROL is seeking an experienced Customer Service Supervisor to lead the customer service team in Danielson, Connecticut. This on-site role focuses on retaining customers through effective execution of SPIROL's Order Fulfillment Process and coaching team members.

The successful candidate will guide performance, drive process improvements, support recruiting and onboarding, and ensure the department meets service objectives while handling escalated customer situations with professionalism.

Qualifications

• 3+ years of customer service leadership experience.
• Manufacturing environment experience preferred.
• Experience leading and developing teams.
• ERP and business systems experience considered ideal.

Responsibilities

• Lead the customer service team and drive order fulfillment.
• Coach, develop, and manage the team to meet service objectives.
• Handle escalated customer situations and support onboarding.

Skills

Leadership experience

Team development

Operational skills

Prioritization

Tools

ERP

Business systems

Job description

Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new career!

At SPIROL we work with our customers to help them succeed. From automobiles to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.

We are looking for an experienced Customer Service Supervisor to join our team in Danielson, Connecticut. This role is 100% on site.

The Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives.

The Successful Candidate Will Have

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is considered ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

The anticipated salary range for this position is $65,000-$85,000 annually. Actual starting salary will be determined based on factors including the candidate's qualifications, experience, skills, and other job-related considerations.

SPIROL offers a comprehensive benefits package to eligible employees, including medical, dental, and vision insurance; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs. Eligibility and benefit provisions are governed by the applicable plan documents and company policies.

Careers Video Link: https://www.youtube.com/watch?v=d3OEoDZdnXI

SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.