Customer Service Supervisor

SPIROL International Corporation; United States; Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

SPIROL International Corporation, a global manufacturer, is seeking an experienced Customer Service Supervisor for its on-site team in Danielson, Connecticut. The role leads the customer service group, drives order fulfillment excellence, and coaches staff to improve service delivery.

The successful candidate will manage escalating situations, support recruiting, and champion process improvements to meet targeted service objectives. Salary ranges reflect experience and qualifications.

Qualifications

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

Responsabilités

• Lead the customer service team to meet service objectives
• Oversee order fulfillment and escalation handling
• Coach, onboard and develop team members
• Drive process improvements and efficiency

Connaissances

Customer service leadership

Manufacturing environment experience

Team development

Strong operational skills

Organizational skills

Ability to manage priorities

Coaching and performance management

Outils

ERP systems

Description du poste

Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new career!

At SPIROL we work with our customers to help them succeed. From automobiles to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.

We are looking for an experienced Customer Service Supervisor to join our team in Danielson, Connecticut. This role is 100% on site.

The Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives.

The successful candidate will have:

• - 3+ years of customer service leadership experience
• - Manufacturing environment strongly preferred
• - Experience leading and developing teams
• - ERP and business systems experience is considered ideal
• - Strong operational and organizational skills
• - Proven ability to manage competing priorities
• - Experience with performance management, coaching, and employee development

The anticipated salary range for this position is $65,000-$85,000 annually. Actual starting salary will be determined based on factors including the candidate's qualifications, experience, skills, and other job‑related considerations.

SPIROL offers a comprehensive benefits package to eligible employees, including medical, dental, and vision insurance; retirement benefits; paid time off; paid holidays; and other company‑sponsored benefits and programs. Eligibility and benefit provisions are governed by the applicable plan documents and company policies.

Careers Video Link: https://www.youtube.com/watch?v=d3OEoDZdnXI

SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.