Onsite Mailroom & Logistics Specialist

Socket.dev; Normal (IL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Career growth

Paid time off

Bonuses for referrals

Medical, Dental, Vision benefits

401k with matching

Job summary

SPS is seeking a Mailroom Associate in Illinois to manage the daily flow of mail, packages, and office services onsite. You will operate postage meters, scanners, and printers, coordinate with carriers, and maintain accurate records while delivering 5-star service to staff.

The role requires lifting up to 100 pounds, standing for long periods, and frequent face-to-face interaction with colleagues. Forklift certification is a plus and on-site work is required.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of receiving procedures.
• Ability to work independently and complete projects.
• Attention to detail for validating packing slips and receiving documentation.

Responsibilities

• Track, log, and maintain records of incoming and outgoing packages.
• Operate mailroom equipment, including postage machines, scanners, copiers, and printers.
• Coordinate with carriers and vendors regarding deliveries, pickups, and shipment inquiries.
• Provide 5-star customer service to all employees (in all forms of communication).
• Receive goods and verify the quality and count of all items unloaded; check against suppliers’ count and report discrepancies per policy.
• Maintain accurate records of all received items.
• Complete documentation for damaged or missing items and report issues to supervisor.
• Receive inbound mail/packages, sort, and input into chain of custody software.
• Operate mail machines including postage meters, photocopiers, and mail folding/inserting machines.
• Maintain records of receipt and mailing dates.
• Notify employees upon receipt of inbound deliveries and distribute mail/packages to personnel.
• Act as point of contact for mail/package inquiries.
• Submit work orders for certain requests.
• Monitor office supply levels and replenish or order as needed.
• Build professional relationships with customers and teams.
• Train back-up staff and provide guidance on policies and procedures.
• Determine additional support needed when handling sensitive inquiries.
• Provide reception, concierge, or hospitality coverage as needed.

Skills

Communication

Customer service

MS Office

Multitasking

Organizational skills

Receiving procedures

Independent work

Attention to detail

Tools

Forklift operation

MFD equipment

Job description

SPS is seeking a Mailroom Associate in Illinois to manage the daily flow of mail, packages, and office services onsite. You will operate postage meters, scanners, and printers, coordinate with carriers, and maintain accurate records while delivering 5-star service to staff.

The role requires lifting up to 100 pounds, standing for long periods, and frequent face-to-face interaction with colleagues. Forklift certification is a plus and on-site work is required.