Shipping & Receiving Specialist - Onsite Mail & Logistics

SPS; Normal (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

Job summary

SPS in Illinois, United States is seeking a Shipping and Receiving Associate for an onsite role. You will handle mail and package receiving, ensure accurate records, operate mail equipment, and provide frontline service to SPS employees.

The role emphasizes strong communication, multitasking, and physical readiness to lift up to 100 pounds, with a focus on efficiency and professional service within a busy business center.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Attention to detail for validating packing slips and receiving documentation.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives goods and verifies the quality and count of all items unloaded; checks against suppliers’ count and reports discrepancies per policy.
• Maintains accurate records of all received items.
• Completes documentation for damaged or missing items and reports issues to supervisor.
• Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.
• Operates mail machines including postage meters, photocopiers, and mail folding/inserting machines.
• Maintains records of receipt, mailing dates, and other required information.
• Notifies employees upon receipt of inbound deliveries and distributes mail/packages to personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submits work orders for certain requests.
• Monitors office supply levels and replenishes or orders as needed.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Trains back-up staff and provides guidance on policies and procedures.
• Determines additional support needed when handling sensitive inquiries.
• Provides reception, concierge, or hospitality coverage as needed.

Skills

Verbal communication

Written communication

Customer service

MS Office

Multitasking

Organization

Receiving procedures

Independence

Attention to detail

Tools

Forklift operation

Job description

SPS in Illinois, United States is seeking a Shipping and Receiving Associate for an onsite role. You will handle mail and package receiving, ensure accurate records, operate mail equipment, and provide frontline service to SPS employees.

The role emphasizes strong communication, multitasking, and physical readiness to lift up to 100 pounds, with a focus on efficiency and professional service within a busy business center.