Onsite Mail & Shipping Specialist

FedEx Group; Richmond (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Pay transparency

Benefits package

Job summary

FedEx Office in Richmond, VA is seeking a Mail Services Specialist to coordinate mail and shipping operations and deliver excellent service to internal and external customers. The role requires handling mail, packages, and related equipment while maintaining accuracy and efficiency.

Responsibilities include equipment operation, tracking, and processing, along with providing guidance on shipping methods and timelines. A strong customer-service mindset and basic IT skills are essential for success.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of customer service or operations experience preferred.
• Familiarity with USPS and commercial carrier processes preferred.
• Experience with mailroom equipment preferred.

Responsibilities

• Coordinate all mail and shipping related services.
• Pick-up and deliver packages within the onsite location.
• Operate and maintain mail processing equipment.
• Provide customer service by explaining shipping options, rates, and timelines.
• Log receipt and release of packages using tracking systems.

Skills

Customer service

Verbal & written communication

Computer proficiency

Attention to detail

Education

High School Diploma or equivalent

Tools

Mail processing equipment

Postage meters

Barcode scanners

Job description

FedEx Office in Richmond, VA is seeking a Mail Services Specialist to coordinate mail and shipping operations and deliver excellent service to internal and external customers. The role requires handling mail, packages, and related equipment while maintaining accuracy and efficiency.

Responsibilities include equipment operation, tracking, and processing, along with providing guidance on shipping methods and timelines. A strong customer-service mindset and basic IT skills are essential for success.