Onsite Mail & Fulfillment Specialist

FedEx Office and Print Services; Virginia (MN); On-site; USD 23,000 - 28,000; Full time

Job summary

FedEx Office in Richmond, VA is seeking a Mail Services Specialist to manage mail and parcel flows with accuracy and efficiency, delivering timely service to internal and external clients. The role includes handling equipment, fulfillment tasks, and providing consultative service to anticipate needs.

Ideal candidates have a High School Diploma and 1+ year of customer service or operations experience, with familiarity of USPS and carrier processes preferred.

Qualifications

• High School Diploma or equivalent education required.
• 1+ year of customer service or operations experience.
• 1+ year of specialized experience preferred.
• Familiarity with USPS and commercial carrier processes (UPS, FedEx, DHL) preferred.
• Experience with mailroom equipment (e.g., postage meters, envelope openers, barcode scanners) preferred.
• Excellent verbal and written skills.
• Proficiency with computer systems and ability to learn new software applications quickly.

Responsibilities

• Primary responsibility for coordination of all mail and shipping related services and activities.
• Pick-up and deliver customer packages and mail throughout the onsite.
• Maneuver packages with appropriate equipment and/or assistance from another person.
• Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels.
• Operate and maintain an automatic mail processing machine (mail meter) for outbound mail.
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
• Sort and prepare packages and mail for pickup or delivery to the designated mail stops.
• Utilize a tracking system to properly log the receipt and release of packages.
• Utilize pallet jacks and other large package handling equipment.
• Employ investigative research for packages and mail with unknown recipients.
• Operate duplicating equipment (copiers, scanners) and perform routine equipment checks, if applicable.
• Address basic issues like paper jams or toner replacement; elevate technical issues to technicians when needed, if applicable.
• Maintain convenience copier areas by keeping them clean and well-stocked, if applicable.
• Handle various fulfillment tasks, such as furniture or conference room setup.
• Deliver completed print/copy/mail items to team members at designated locations.
• Respond to internal customer inquiries regarding status or feasibility of service requests.
• Perform light filing, archiving, and housekeeping duties.
• Perform additional courier or administrative tasks as assigned.
• All other duties as needed or required.

Skills

Customer service

Operations experience

Mailroom equipment

USPS/carrier familiarity

Verbal/written communication

Education

High School Diploma or equivalent

Tools

Postage meters

Barcode scanners

Envelope openers

Job description

FedEx Office in Richmond, VA is seeking a Mail Services Specialist to manage mail and parcel flows with accuracy and efficiency, delivering timely service to internal and external clients. The role includes handling equipment, fulfillment tasks, and providing consultative service to anticipate needs.

Ideal candidates have a High School Diploma and 1+ year of customer service or operations experience, with familiarity of USPS and carrier processes preferred.