Onsite Machine Technician & Service Engineer

Packsize International; Indianapolis, Northern (IN, KY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) retirement plan

Paid time off

Health Savings Account

Job summary

Packsize International is seeking a Resident Service Engineer to install, configure, and service Packsize equipment at customer facilities in Indianapolis. You will perform start-up testing, training, and ongoing maintenance while building trusted customer relationships and coordinating with cross-functional teams.

The role requires schedule flexibility (Mon-Thurs 5pm-3:30am), strong problem-solving, and ability to work in a production setting with safety-first practices.

Qualifications

• Strong customer service focus and problem-solving attitude.
• Comfort working in a manufacturing environment and traveling for training.
• Familiarity with Windows platforms and basic Office tools (Excel/Docs).
• Ability to work independently with minimal supervision and follow safety procedures.

Responsibilities

• Schedule tasks at customer sites and coordinate on-site activities.
• Troubleshoot issues using technical drawings and documentation.
• Collaborate with R&D, Software and Quality Engineering teams.
• Perform routine maintenance and emergency services; train customers on use.

Skills

Customer service

Windows platforms

Hand tools

Mechanical platforms

Independent work

Microsoft Office

Education

Associates Degree

Bachelor's Degree in related area (preferred)

Tools

none

Job description

Packsize International is seeking a Resident Service Engineer to install, configure, and service Packsize equipment at customer facilities in Indianapolis. You will perform start-up testing, training, and ongoing maintenance while building trusted customer relationships and coordinating with cross-functional teams.

The role requires schedule flexibility (Mon-Thurs 5pm-3:30am), strong problem-solving, and ability to work in a production setting with safety-first practices.