Onsite Logistics Dispatcher - Freight Coordination Pro

Forward Air Corp.; Harrisburg (Dauphin County); On-site; USD 26,000 - 38,000; Full time

Job summary

Forward Air Corp. in Harrisburg, PA is seeking a Dispatcher - Local to coordinate day-to-day freight, schedule shipments, and track progress. The role emphasizes accurate data entry, timely updates between drivers and internal teams, and escalation to leadership when needed.

You will support Independent Contractors, maintain SOPs and systems, and provide dependable on-site coverage with a strong focus on customer service and efficient freight movement.

Qualifications

• Education: High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and elevate concerns to supervisors for resolution.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department standard operating procedures (SOPs) and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Customer service

Communication skills

Process adherence

Problem solving

Dispatch systems

Education

High school diploma or equivalent

Tools

AS400

Microsoft Office 365

Job description

Forward Air Corp. in Harrisburg, PA is seeking a Dispatcher - Local to coordinate day-to-day freight, schedule shipments, and track progress. The role emphasizes accurate data entry, timely updates between drivers and internal teams, and escalation to leadership when needed.

You will support Independent Contractors, maintain SOPs and systems, and provide dependable on-site coverage with a strong focus on customer service and efficient freight movement.