Local Freight Dispatcher — Smooth Shipping & Driver Support

Forward Air Corp.; Laredo (TX); Hybrid; USD 45,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

PTO

Job summary

Forward Air Corp. in Texas seeks a Dispatcher - Local to coordinate day-to-day freight movements, schedule shipments, and communicate with drivers and internal teams. You will enter information accurately, monitor progress, and escalate issues per SOPs.

You will support Independent Contractors, provide routine updates, and help ensure on-time delivery while maintaining records and following established guidelines. On-site role with regular hours to support fleet operations.

Qualifications

• Education: High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving skills with willingness to elevate issues appropriately.
• Comfort using dispatch systems; AS400 experience a plus.
• Ability to maintain professionalism when working with drivers and internal partners.
• Transportation or dispatch experience preferred.
• Demonstrated reliability and commitment to attendance and schedule requirements.
• Technical: Proficient in Microsoft O365 and common office technologies.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and elevate concerns.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department standard operating procedures (SOPs) and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Customer service

Communication

Process adherence

Problem solving

Dispatch systems

MS 365

Professionalism

Reliability

Education

High school diploma or equivalent

Tools

AS400 experience

Microsoft 365

Job description

Forward Air Corp. in Texas seeks a Dispatcher - Local to coordinate day-to-day freight movements, schedule shipments, and communicate with drivers and internal teams. You will enter information accurately, monitor progress, and escalate issues per SOPs.

You will support Independent Contractors, provide routine updates, and help ensure on-time delivery while maintaining records and following established guidelines. On-site role with regular hours to support fleet operations.