Onsite Freight Dispatch Coordinator

Forward Air Corporation; Sterling (VA); On-site; USD 29,000 - 39,000; Full time

Job summary

Forward Air Corporation in Sterling, VA is seeking a Dispatcher to coordinate day-to-day freight operations, enter data, and communicate routine updates between drivers and internal teams. The role emphasizes accuracy, timely progress, and customer service within SOPs and established systems.

The position supports Independent Contractors and requires on-site work with a Monday–Friday 9am–5pm schedule. Base pay is $24.32 per hour, with standard dispatch responsibilities and performance tracking.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Experience with dispatch or transportation operations a plus.
• Proficient with Microsoft O365 and common office technologies.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and elevate concerns to supervisors for resolution.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department standard operating procedures (SOPs) and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Process adherence

Dispatch systems

Education

High school diploma or equivalent

Tools

AS400

Microsoft O365

Job description

Forward Air Corporation in Sterling, VA is seeking a Dispatcher to coordinate day-to-day freight operations, enter data, and communicate routine updates between drivers and internal teams. The role emphasizes accuracy, timely progress, and customer service within SOPs and established systems.

The position supports Independent Contractors and requires on-site work with a Monday–Friday 9am–5pm schedule. Base pay is $24.32 per hour, with standard dispatch responsibilities and performance tracking.