Regional Freight Dispatch Coordinator

Forward Air Corporation; Groveport (OH); On-site; USD 31,000 - 43,000; Full time

Job summary

Forward Air Corporation in Ohio is seeking a Dispatcher - Regional to coordinate day-to-day freight across local, regional, and national routes. You will schedule, dispatch, and track shipments for company drivers and independent contractors, ensuring on-time movement and regulatory compliance.

The role emphasizes data accuracy, proactive communication, and strong driver/customer service. Must be able to work 100% on-site and participate in an on-site schedule.

Qualifications

• Education: High School Diploma or GED equivalent required.
• Strong customer service, communication, and organizational skills
• Ability to follow established processes and manage multiple priorities
• Basic problem-solving skills with sound judgment
• Comfort using dispatch, TMS, or fleet management systems; AS400 experience a plus
• Prior transportation, logistics, or dispatch experience preferred
• Demonstrated reliability, professionalism, and attendance
• Technical: Proficient with Windows and O365 tools

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systems
• Dispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines
• Serve as a primary point of contact for driver communications via phone, in-cab technology, and email
• Relay load instructions, routing details, and service updates to drivers and document interactions in internal systems
• Monitor shipment status, driver progress, and appointment times to support on-time pickup and delivery performance
• Track and maintain accurate records related to driver hours, availability, utilization, and performance
• Identify service disruptions, delays, or compliance concerns and escalating issues to leadership per SOPs
• Provide routine customer updates and shipment status information based on defined service expectations
• Coordinate with customer service, operations, and sales teams to communicate shipment status and assist with issue resolution
• Support OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shifts
• Assist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction
• Perform data entry, documentation review, and administrative tasks to support fleet and dispatch operations
• Follow all department SOPs, safety guidelines, and regulatory requirements
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem-solving

Teamwork

Education

High School Diploma or GED

Tools

AS400

TMS

Fleet management systems

Job description

Forward Air Corporation in Ohio is seeking a Dispatcher - Regional to coordinate day-to-day freight across local, regional, and national routes. You will schedule, dispatch, and track shipments for company drivers and independent contractors, ensuring on-time movement and regulatory compliance.

The role emphasizes data accuracy, proactive communication, and strong driver/customer service. Must be able to work 100% on-site and participate in an on-site schedule.