Onsite Life Sciences Instrumentation Engineer (HPLC/LC-MS)

Overture Partners; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical plans

401(k)

Life and disability insurance

Sick time

Job summary

Overture Partners is seeking a Life Sciences Engineer II to join our onsite team in Boston. The role focuses on maintaining, troubleshooting, and repairing analytical instruments, including HPLC/UPLC and MS systems, with a strong emphasis on diagnostic accuracy and customer service.

The ideal candidate has at least two years of hands-on service experience, can communicate clearly with customers, document activities meticulously, and work effectively with cross-functional teams to ensure

Qualifications

• At least two years of hands-on experience servicing analytical laboratory instruments, including preventive maintenance, troubleshooting, and equipment repair.
• Experience maintaining and repairing HPLC/UPLC systems.
• Experience servicing single-quadrupole mass spectrometry equipment.
• Ability to investigate equipment failures, identify root causes, and implement effective repair solutions.
• Strong interpersonal and communication skills, with the ability to explain technical findings and service recommendations clearly.
• Ability to complete service reports, expense records, and other required administrative documentation accurately and on time.
• Ability to lift and move equipment weighing up to 50 pounds, with or without reasonable accommodation.

Responsibilities

• Perform Preventive Maintenance: Execute scheduled maintenance procedures on HPLC/UPLC instruments and LC/MS systems.
• Diagnose and Repair Equipment: Investigate instrument malfunctions, identify underlying causes, and complete repairs.
• Conduct Verification and Qualification: Carry out equipment verification and qualification activities following maintenance and repairs.
• Install and Configure Systems: Install, optimize, and configure instrument hardware, software, and network components at customer locations.
• Communicate Service Updates: Explain completed work, findings, and next steps to customers with realistic expectations for repairs.
• Maintain Service Documentation: Prepare accurate service reports and expense submissions within required timelines.
• Coordinate Technical Escalations: Share diagnostic findings with supervisors and internal teams to resolve complex issues.
• Promote Equipment Performance: Advise customers on preventive maintenance practices and configurations.
• Support Team Development: Provide technical guidance and mentorship when requested by management.
• Meet Service Objectives: Work toward performance targets while upholding quality and customer satisfaction.

Skills

Technical Service Experience

HPLC/UPLC Expertise

Mass Spectrometry Knowledge

Diagnostic and Repair Skills

Customer Service

Documentation

Physical Capability

Education

Bachelor's degree in chemistry, biochemistry, engineering, or related discipline

Job description

Overture Partners is seeking a Life Sciences Engineer II to join our onsite team in Boston. The role focuses on maintaining, troubleshooting, and repairing analytical instruments, including HPLC/UPLC and MS systems, with a strong emphasis on diagnostic accuracy and customer service.

The ideal candidate has at least two years of hands-on service experience, can communicate clearly with customers, document activities meticulously, and work effectively with cross-functional teams to ensure