Senior Field Service Engineer – Lab Instrumentation (HPLC/MS)

PerkinElmer

Boston (MA)

On-site

USD 80,000 - 120,000

Full time

45 hours ago

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Job summary

PerkinElmer is seeking a Senior Service Team Member in Boston to deliver best-in-class customer service for laboratory instrumentation. You will install, maintain, repair, validate, and troubleshoot Cytiva AKTA, Agilent HPLC, Waters UPLC, and related systems at customer sites while ensuring safety and compliance.

This role requires self-management, strong communication, and collaboration with customers to optimize analytical workflows.

Qualifications

Bachelor degree in applied science or related field with significant repair experience (5 years) OR an AS with 7 years repair experience.
Strong knowledge of safety practices and laboratory equipment maintenance.
Travel readiness and valid driver's license required.

Responsibilities

Install, maintain, validate, and repair laboratory instruments (e.g., Cytiva AKTA, Agilent HPLC, Waters UPLC, mass spectrometers) at customer sites.
Provide troubleshooting, repair, and qualification services including warranty work within defined timeframes.
Deliver instrument operation training and maintain service documentation and records.
Support account profitability through efficient service delivery and reporting.
Maintain tools, equipment, and parts; comply with health, safety, and environmental requirements.