Life Sciences Engineer

Overture Partners; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical plans

401(k)

Life and disability insurance

Sick time

Job summary

Overture Partners is seeking a Life Sciences Engineer II to join our onsite team in Boston. The role focuses on maintaining, troubleshooting, and repairing analytical instruments, including HPLC/UPLC and MS systems, with a strong emphasis on diagnostic accuracy and customer service.

The ideal candidate has at least two years of hands-on service experience, can communicate clearly with customers, document activities meticulously, and work effectively with cross-functional teams to ensure

Qualifications

• At least two years of hands-on experience servicing analytical laboratory instruments, including preventive maintenance, troubleshooting, and equipment repair.
• Experience maintaining and repairing HPLC/UPLC systems.
• Experience servicing single-quadrupole mass spectrometry equipment.
• Ability to investigate equipment failures, identify root causes, and implement effective repair solutions.
• Strong interpersonal and communication skills, with the ability to explain technical findings and service recommendations clearly.
• Ability to complete service reports, expense records, and other required administrative documentation accurately and on time.
• Ability to lift and move equipment weighing up to 50 pounds, with or without reasonable accommodation.

Responsibilities

• Perform Preventive Maintenance: Execute scheduled maintenance procedures on HPLC/UPLC instruments and LC/MS systems.
• Diagnose and Repair Equipment: Investigate instrument malfunctions, identify underlying causes, and complete repairs.
• Conduct Verification and Qualification: Carry out equipment verification and qualification activities following maintenance and repairs.
• Install and Configure Systems: Install, optimize, and configure instrument hardware, software, and network components at customer locations.
• Communicate Service Updates: Explain completed work, findings, and next steps to customers with realistic expectations for repairs.
• Maintain Service Documentation: Prepare accurate service reports and expense submissions within required timelines.
• Coordinate Technical Escalations: Share diagnostic findings with supervisors and internal teams to resolve complex issues.
• Promote Equipment Performance: Advise customers on preventive maintenance practices and configurations.
• Support Team Development: Provide technical guidance and mentorship when requested by management.
• Meet Service Objectives: Work toward performance targets while upholding quality and customer satisfaction.

Skills

Technical Service Experience

HPLC/UPLC Expertise

Mass Spectrometry Knowledge

Diagnostic and Repair Skills

Customer Service

Documentation

Physical Capability

Education

Bachelor's degree in chemistry, biochemistry, engineering, or related discipline

Job description

Life Sciences Engineer II

Job Overview

Immediate opening | Full-time opportunity | Onsite position

An immediate opportunity is available for a Life Sciences Engineer II with hands-on experience maintaining, troubleshooting, and repairing analytical laboratory instrumentation. The ideal candidate will bring at least two years of technical service experience with high-performance liquid chromatography systems and mass spectrometry equipment, along with strong diagnostic skills and a commitment to customer satisfaction. Candidates who meet the technical requirements, demonstrate sound troubleshooting practices, and communicate effectively with customers and colleagues will be well positioned for an interview.

Must Haves

• Technical Service Experience: At least two years of hands-on experience servicing analytical laboratory instruments, including preventive maintenance, troubleshooting, and equipment repair.

• HPLC/UPLC Expertise: Practical experience maintaining and repairing high-performance liquid chromatography (HPLC) and ultra-performance liquid chromatography (UPLC) systems.

• Mass Spectrometry Knowledge: Experience servicing single-quadrupole mass spectrometry equipment.

• Diagnostic and Repair Skills: Ability to investigate equipment failures, identify root causes, and implement effective repair solutions.

• Customer Service: Strong interpersonal and communication skills, with the ability to explain technical findings and service recommendations clearly.

• Documentation: Ability to complete service reports, expense records, and other required administrative documentation accurately and on time.

• Physical Capability: Ability to lift and move equipment weighing up to 50 pounds, with or without reasonable accommodation.

What the Client Needs You to Do

The organization needs a technically capable service engineer who can maintain the reliability and performance of analytical laboratory equipment in a customer-facing environment. You will perform scheduled maintenance, diagnose equipment issues, complete repairs, and support instrument verification and qualification activities across multiple manufacturers' platforms. Success in this role requires independent problem-solving, proactive communication, dependable documentation, and a customer-first approach. You will also collaborate with internal service teams, elevate complex technical challenges, and contribute to the development of less experienced colleagues when needed.

Key Responsibilities

• Perform Preventive Maintenance: Execute scheduled maintenance procedures on HPLC/UPLC instruments and LC/MS systems to help maintain equipment reliability and operational performance.

• Diagnose and Repair Equipment: Investigate instrument malfunctions, identify underlying causes, and complete repairs using established technical procedures and sound troubleshooting practices.

• Conduct Verification and Qualification: Carry out appropriate equipment verification and qualification activities following maintenance, repairs, and other service interventions.

• Install and Configure Systems: Install, optimize, and configure instrument hardware, software, and network components at customer locations.

• Communicate Service Updates: Explain completed work, technical findings, and recommended next steps to customers while establishing realistic expectations for outstanding repairs.

• Maintain Service Documentation: Prepare accurate service reports, expense submissions, and other administrative records within required timelines.

• Coordinate Technical Escalations: Share diagnostic findings and repair information with supervisors and internal support teams to resolve complex issues efficiently.

• Promote Equipment Performance: Advise customers on preventive maintenance practices and equipment configurations that may affect instrument reliability or performance.

• Support Team Development: Provide technical guidance, training, or mentorship to colleagues responsible for maintaining HPLC/UPLC equipment when requested by management.

• Meet Service Objectives: Work toward established performance targets while maintaining high standards of technical quality, responsiveness, and customer satisfaction.

Additional Information

Work Arrangement: This is a fully onsite position requiring attendance at the designated customer facility five days per week.

Drug Screen: Required Schedule: Monday through Friday, 9:00 AM to 5:00 PM.

Start Date: Immediate start preferred.

Education: A bachelor's degree in chemistry, biochemistry, engineering, or a related discipline is preferred. Experience operating analytical chemistry instrumentation is also advantageous.

Equipment Expertise: Experience with multi-vendor liquid chromatography and liquid chromatographymass spectrometry systems is relevant to the position.

Physical Requirements: The role may involve lifting or moving equipment weighing up to 50 pounds. Reasonable accommodations may be available to enable qualified individuals to perform essential job functions.

Work Environment: This position involves direct customer interaction, on-site technical service, and collaboration with internal engineering and service personnel. The successful candidate will be expected to demonstrate professionalism, reliability, integrity, and a willingness to share technical knowledge.

Equal Employment Opportunity: Qualified applicants will be considered without discrimination based on legally protected characteristics. Reasonable accommodations will be considered in accordance with applicable laws.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.