Onsite Level 2 Technical Support Specialist - Long Island, NY

codexIT; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

A leading national technology service provider is seeking an Onsite Level 2 Technical Support Specialist in Long Island, NY. The role involves providing technical support for hardware and software issues, troubleshooting escalated tickets, and maintaining healthcare technology systems. Candidates should have a minimum of 2 years experience, strong troubleshooting skills, and a commitment to customer satisfaction. This is a full-time, onsite position with a focus on healthcare practices.

Qualifications

• Minimum 2 years of experience in a Level 2 helpdesk or technical support role.
• Valid driver's license and reliable transportation for travel to client sites.

Responsibilities

• Provide intermediate onsite technical support for hardware, software, and network issues.
• Troubleshoot and resolve escalated tickets from Level 1 support.
• Support and maintain EHR software and medical diagnostic equipment.

Skills

Technical support

Troubleshooting

Customer service

Communication skills

Azure cloud services

Intune device management

Tools

ConnectWise

Windows 10/11

Office 365

Job description

Onsite Level 2 Technical Support Specialist - Long Island, NY

CodexIT is seeking a skilled and motivated Onsite Level 2 Technical Support Specialist to join our Long Island team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs.

In this role, you will:

• Provide intermediate onsite technical support for hardware, software, and network issues affecting our Long Island healthcare clients.
• Troubleshoot and resolve escalated tickets from Level 1 support, ensuring timely and effective solutions.
• Support and maintain EHR software, medical diagnostic equipment, and clinical review software.
• Perform onsite diagnostics, user account management, and system maintenance tasks using Azure and Intune.
• Assist the Project Engineering team with system deployments, upgrades, and implementations.
• Utilize ConnectWise to manage service requests, document resolutions, and track time effectively.
• Maintain detailed documentation of issues, solutions, and system configurations.
• Participate in on-call rotation to provide after-hours support for critical client issues.
• Escalate complex issues to Level 3 support when appropriate.
• Provide excellent customer service and build strong relationships with clients.

Qualifications:

• Minimum 2 years of experience in a Level 2 helpdesk or technical support role.
• Experience with Windows 10/11, Office 365, and basic Active Directory tasks.
• Working knowledge of Azure cloud services and Intune device management.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
• Experience with printer setup, peripheral troubleshooting, and mobile device support.
• Familiarity with EHR systems and healthcare technology environments preferred.
• Proficiency in remote and onsite support tools and techniques.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with ability to explain technical concepts to non-technical users.
• Experience with ConnectWise or similar PSA/ticketing systems preferred.
• Self-motivated with ability to work independently and manage time effectively.
• Customer service oriented with a commitment to client satisfaction.
• Valid driver's license and reliable transportation for travel to client sites across Long Island.
• Availability for on-call rotation.

CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type:

• Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location:

Onsite - Long Island, NY

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting