IT Field Service Technician

Anatomy IT; Des Moines (IA); Hybrid; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits (medical, dental & vision)

401K contributions

Paid time off

Short and long-term disability

Zusammenfassung

A leading healthcare IT company in Des Moines seeks a Field Service Technician - Level 2. This hybrid position involves troubleshooting technical issues remotely and onsite, providing excellent support for healthcare providers. Candidates should have at least four years of experience in Help Desk roles, with knowledge of Active Directory, SQL, and network printing, as well as strong customer service skills. Join our team to help enhance patient care through technology.

Qualifikationen

• Minimum 4 years in a Help Desk role.
• Solid customer service and communication skills.
• MCSA or networking certifications are a plus.

Aufgaben

• Troubleshoot desktop and server incidents.
• Train clients in software and hardware usage.
• Collaborate with departments for complex issues.

Kenntnisse

Active Directory OU Structure

Managed Backup software

DNS and DHCP knowledge

InTune troubleshooting

Exchange/Office 365

Network Printing experience

SQL knowledge

Basic SAN technology

SharePoint management

Ausbildung

CompTIA A+/Network+ certification

Tools

Windows Desktop

Office Deployment Tool

Jobbeschreibung

The Field Service Technician - Level 2 position is a highly motivated team player with excellent interpersonal skills. This position is exempt and hybrid allowing you to work from home or at our local office if not working onsite at one of our clients. You will work on requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. End-user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.

RESPONSIBILITIES

• Troubleshoot and resolve desktop, server, and line of business application incidents
• Complete move/add/changes of client workstations/servers
• Resolve escalated issues from the L1 team members
• Train and guide clients in software and hardware usage
• Collaborate with other departments to solve complex issues
• Tasks assigned by leadership
• Keep an eye on expiration of any software and hardware for your customer and recommend replacements
• Travel to local customer sites to preform onsite work when needed

SKILLS REQUIRED

• Basic understanding of Active Directory OU Structure; ability to create security groups and apply NTFS permissions
• Basic understanding of Managed Backup software(s) and file restoration; perform a virtual disk restore
• Basic understanding of namespace and DFS replication; ability to identify replicated folders and namespace servers
• Ability to identify when an issue is DNS related; ability to check DHCP for correct settings (Gateway/DNS servers), identify DHCP device, and understand A Records, CNAME, and MX records
• Basic understanding of folder inherence; ability to create and modify file permissions, and identify and perform basic troubleshooting
• Ability to identify and troubleshoot InTune issue; modify existing InTune policies
• Exchange/Office 365
• Understand mail flow from sender to recipient
• Update/change Send & Receive Connectors
• Legal Hold/eDiscovery/Compliance
• Creating new Transport rules
• Ability to install a network printer on the server and perform advanced diagnostics, as well as scan to email setup and scan to folder setup
• Experience with Network Printing including how to add a printer to Print Management, and troubleshoot existing printer GPOs and driver issues
• Understanding of RDGateway setup on the server; troubleshooting server-side issues; publish RemoteApp
• Basic understanding of network routing including the difference between dynamic & static routing
• Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA
• Experience with spam filtering: set up encryption filters, and understand mail flow and how it relates to spam filtering as well as how to whitelist/blacklist Company-wide
• SQL knowledge
• RBL checks, contacting vendors to fix
• Basic knowledge of SQL services, servers, and different SQL applications
• Ability to troubleshoot SQL Server service issues
• Troubleshoot ODBC and determine if issues are server or client-side
• Basic understanding of SAN technology and ability to patch
• Be able to check NAS functions
• Perform file-sharing operations
• Basic knowledge of iSCSI/FibreChannel
• Modify current scripts
• Office Deployment Tool
• File share/SharePoint
• Basic understanding of folder inherence
• Ability to create and modify file permissions
• Ability to identify and perform basic troubleshooting
• Create/Manage SharePoint sites

JOB REQUIRMENTS

• Minimum of 4 years of work experience in a Help Desk role
• CompTIA A+/Network+ or equivalent experience
• Own and maintain a personal vehicle for onsite travel, when needed
• Complete Technical understanding and expertise in the following:
• Windows Desktop
• DNS functionality
• Mail flow diagnostics
• VPN support
• File server support
• Active Directory support
• Solid customer service, communication, and organizational skills
• Ability to work under tight deadlines and shifting priorities
• Occasionally work past scheduled work hours to complete work tasks
• Including occasional nights and weekend work as needed
• Participate in a rotating on-call schedule
• Reliable and punctual
• MCSA certification is a plus
• Network (Sophos, SonicWALL, Cisco) certifications are a plus
• Apple OSX knowledge is a plus

WHY ANATOMY IT?

Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.

THE COMPANY

Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals.

BENEFITS

We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

**The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees.**