Onsite Level 2 IT Support Specialist – Healthcare IT

codexIT; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

A leading national technology service provider is seeking an Onsite Level 2 Technical Support Specialist in Long Island, NY. The role involves providing technical support for hardware and software issues, troubleshooting escalated tickets, and maintaining healthcare technology systems. Candidates should have a minimum of 2 years experience, strong troubleshooting skills, and a commitment to customer satisfaction. This is a full-time, onsite position with a focus on healthcare practices.

Qualifications

• Minimum 2 years of experience in a Level 2 helpdesk or technical support role.
• Valid driver's license and reliable transportation for travel to client sites.

Responsibilities

• Provide intermediate onsite technical support for hardware, software, and network issues.
• Troubleshoot and resolve escalated tickets from Level 1 support.
• Support and maintain EHR software and medical diagnostic equipment.

Skills

Technical support

Troubleshooting

Customer service

Communication skills

Azure cloud services

Intune device management

Tools

ConnectWise

Windows 10/11

Office 365

Job description

A leading national technology service provider is seeking an Onsite Level 2 Technical Support Specialist in Long Island, NY. The role involves providing technical support for hardware and software issues, troubleshooting escalated tickets, and maintaining healthcare technology systems. Candidates should have a minimum of 2 years experience, strong troubleshooting skills, and a commitment to customer satisfaction. This is a full-time, onsite position with a focus on healthcare practices.