Level I Helpdesk Technician

Acture Solutions; Town of Fishkill (NY); On-site; USD 31,000 - 34,000; Part time

Benefits offered by this job

Salary range: $22.50-$25.00 hourly

Part-time schedule: three days per wk

Professional development opportunities

Hands-on IT experience across a range

Collaborative culture

Job summary

Acture Solutions is seeking a Level I Helpdesk Technician to join our Onsite Services team in Dutchess County, NY. This part-time role supports end users across client facilities, logging and resolving requests, and assisting with onboarding and device setup.

You will troubleshoot desktops, laptops, and peripherals, support AD and ticketing systems, and escalate complex issues to Level II/III. CompTIA certifications are a plus; on-site three days per week.

Qualifications

• 1–2 years of desktop support or helpdesk experience.
• Hands-on troubleshooting desktops, laptops, software and peripherals.
• Working knowledge of Windows endpoints and common business apps.
• Basic TCP/IP, DNS, DHCP, Wi‑Fi and workstation connectivity.
• Familiarity with Active Directory and user provisioning.
• Experience with helpdesk ticketing systems.
• CompTIA A+, Network+ and/or Security+ preferred.
• Ability to work onsite three days per week.

Responsibilities

• Serve as the first point of contact for technical support across client facilities.
• Log, track, update, and resolve support requests through the helpdesk ticketing system.
• Troubleshoot desktops, laptops, software applications, and workstation connectivity issues.
• Set up, configure, and support printers, peripherals, and other end-user technology.
• Perform device setup, deployment, and swap-outs as needed.
• Assist with user account administration, password resets, and access provisioning.
• Troubleshoot basic network connectivity issues, including TCP/IP, DNS, DHCP, Wi-Fi, and cabling.
• Support Active Directory and other user account management tools.
• Escalate complex technical issues to Acture's Level II and Level III support teams.
• Maintain accurate technology asset and inventory records.
• Assist with new-employee onboarding, device setup, and technology orientation.
• Document troubleshooting steps and resolutions clearly and accurately.
• Communicate technical information in a clear and helpful way to non-technical users.

Skills

Helpdesk experience

Customer service

Communication skills

Time management

Adaptability

Education

CompTIA A+

Network+

Security+

Tools

Microsoft Windows

Active Directory

Helpdesk ticketing system

Printer setup

Job description

Level I Helpdesk Technician - Part-Time, Onsite

Location: Dutchess County, NY

Schedule: Part-Time, 3 days per week, Mon-Wed from 8AM-4PM

Classification: Non-Exempt

Launch Your IT Career in a Role That Matters

Acture Solutions is looking for a motivated and service-minded Level I Helpdesk Technician to join our Onsite Services team in Dutchess County. In this part-time role, you’ll provide frontline IT support across client facilities, helping end users resolve day-to-day technology issues while gaining hands-on experience across a variety of systems and devices.

If you enjoy troubleshooting technology, helping people, and building your IT skills in a client-facing environment, this is an opportunity to make an impact while continuing to grow your career.

What You'll Do

• Serve as the first point of contact for technical support across client facilities.
• Log, track, update, and resolve support requests through the helpdesk ticketing system.
• Troubleshoot desktops, laptops, software applications, and workstation connectivity issues.
• Set up, configure, and support printers, peripherals, and other end-user technology.
• Perform device setup, deployment, and swap-outs as needed.
• Assist with user account administration, password resets, and access provisioning.
• Troubleshoot basic network connectivity issues, including TCP/IP, DNS, DHCP, Wi-Fi, and cabling.
• Support Active Directory and other user account management tools.
• Escalate complex technical issues to Acture's Level II and Level III support teams.
• Maintain accurate technology asset and inventory records.
• Assist with new-employee onboarding, device setup, and technology orientation.
• Document troubleshooting steps and resolutions clearly and accurately.
• Communicate technical information in a clear and helpful way to non-technical users.

What You Bring

• 1–2 years of desktop support, helpdesk, or related IT experience.
• Hands-on experience troubleshooting desktops, laptops, software, and peripheral devices.
• Working knowledge of Windows endpoints and common business applications.
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and workstation connectivity.
• Familiarity with Active Directory and user account administration.
• Experience working with helpdesk or ticketing systems.
• CompTIA A+, Network+, and/or Security+ certification preferred.
• Ability to work onsite three days per week.

Skills for Success

• Customer-first mindset with a strong desire to help others.
• Strong troubleshooting and problem-solving skills.
• Clear verbal and written communication.
• Patient and professional approach when assisting users with varying levels of technical knowledge.
• Strong attention to detail when documenting issues and resolutions.
• Ability to prioritize and manage multiple open support requests.
• Willingness to learn and adapt to new technologies.
• Ability to work independently while collaborating with Acture's broader technical team.

Physical Requirements

• Ability to perform hands-on installation, setup, configuration, and troubleshooting of computers, peripherals, and other technical equipment.
• Ability to work onsite across client facilities and travel occasionally to other locations as business needs require.

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service.

Why Join Acture Solutions?

At Acture Solutions, we don't just support IT and we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.

What We Offer

• Salary range: $22.50-$25.00 hourly, based on experience
• Part-time schedule of three days per week
• Professional development and continuing education opportunities
• Hands-on experience across a variety of technologies
• Opportunity to build practical IT support and troubleshooting experience
• A culture that values collaboration, respect, and real impact