IT Support Desk Technician II

Integrity Urgent Care-TX; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Health insurance

Dental insurance

Vision insurance

Retirement package with employer match

Short-term disability options

Long-term disability options

Life insurance

Job summary

Join a forward-thinking healthcare provider as an IT Help Desk Technician II, where you'll be pivotal in ensuring the seamless operation of IT systems. This role offers a dynamic environment where you'll provide essential support to healthcare staff, troubleshoot technology issues, and contribute to IT projects aimed at enhancing infrastructure. With a commitment to exceptional service, you'll help maintain high operational efficiency in a setting that values your expertise and dedication. If you're passionate about technology and healthcare, this opportunity is perfect for you.

Qualifications

• 4+ years of help desk experience with a focus on technical support.
• Strong knowledge of Windows OS and Microsoft 365 products.

Responsibilities

• Provide first and second-level support to healthcare staff.
• Troubleshoot hardware/software issues and maintain IT systems.

Skills

Technical Support

Troubleshooting

Customer Service

Communication Skills

Organizational Skills

Education

Associate's degree in Information Technology

CompTIA certification

Tools

Microsoft 365

Active Directory

IT Service Management System

Job description

Integrity Urgent Care is a leading healthcare provider that is committed to delivering high-quality healthcare services. We are seeking a proactive and dedicated IT Help Desk Technician II to join our team. In this role, you will be responsible for providing first-level and second-level support to our healthcare staff and ensuring that all technology-related issues are resolved in a timely manner. You'll play a vital role in maintaining the operational efficiency of our IT systems and supporting our commitment to delivering exceptional healthcare services.

Responsibilities

• Respond to user inquiries and provide technical support via phone, email, and in-person
• Troubleshoot hardware and software issues related to desktop computers, laptops, printers, and peripheral devices
• Assist with the installation, configuration, and maintenance of computer systems and software applications
• Document support requests in the IT service management system and track the resolution process
• Perform routine maintenance and updates on IT equipment and software
• Contribute to the creation and maintenance of user guides and knowledge base articles
• Provide training to staff on new software and technology tools as needed
• Collaborate with other IT team members to identify and resolve technology issues
• Participate in IT projects and initiatives aimed at improving the overall IT infrastructure
• Maintain a high level of customer service and professionalism at all times

Requirements

• Associate's degree in Information Technology, Computer Science, CompTIA plus or a related field preferred; equivalent experience will be considered.
• 4+ years of experience in a help desk or technical support role
• 1+ years of experience in a help desk or technical support role in level 2 support.
• Must have 1+ years of experience supporting Microsoft 365 products
• Must possess good working knowledge of networking, Active Directory Management, M365 User Management, Computer Imaging and IT Security concepts.
• Strong knowledge of Windows operating systems and common applications
• Familiarity with hardware components and troubleshooting techniques
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Customer-focused mindset with a commitment to providing outstanding service
• Knowledge of healthcare IT systems and applications is a plus

Benefits

Integrity Urgent Care offers a great working environment with the following perks:

• Competitive pay
• Generous PTO
• Health
• Dental
• Vision
• Retirement package with employer match
• Short-term disability + long-term disability options
• Life insurance

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting