Desktop Specialist

Dale Workforce Solutions; Plainview (NY); On-site; USD 30,000 - 39,000; Full time

Job summary

Dale Workforce Solutions is seeking a Desktop Specialist for a Healthcare Company in Plainview, NY. This 3-month contract to hire role on-site 5 days a week supports local offices by providing first-line IT support for hardware, software, and network issues.

You will respond to help desk requests via phone, email, or ticketing system, diagnose problems, install software, configure devices, and maintain accurate incident records while collaborating with the IT team to improve the knowledge base

Qualifications

• High school diploma or equivalent; certifications are a plus.
• Proven experience as Help Desk Technician or in a similar role.
• Strong knowledge of computer systems, mobile devices, and troubleshooting.
• Excellent communication skills with the ability to explain complex technical issues to non-technical users.
• Experience with remote troubleshooting and support tools.
• Ability to work in a fast-paced environment and manage multiple support requests simultaneously.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
• Install, configure, and support various software applications, operating systems, and hardware devices.
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Assist with user onboarding, including setting up new equipment and configuring user accounts.
• Ensure the timely and accurate completion of all service requests and tasks.
• Provide remote support and assistance as needed, ensuring minimal disruption to users.
• Collaborate with other IT team members to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and solutions for future reference.
• Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.

Skills

Help desk

Technical support

Windows environments

Troubleshooting

Remote troubleshooting

Communication

Multitasking

Ticketing systems

Problem solving

IT knowledge

Education

High school diploma

Microsoft certification

Tools

Active Directory

Office 365

Job description

Client: Healthcare Company
Job: Desktop Specialist
Duration: 3-month contract to hire
Location: Plainview, NY - on-site 5x per week, supporting local offices

Key Responsibilities

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
• Install, configure, and support various software applications, operating systems, and hardware devices.
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Assist with user onboarding, including setting up new equipment and configuring user accounts.
• Ensure the timely and accurate completion of all service requests and tasks.
• Provide remote support and assistance as needed, ensuring minimal disruption to users.
• Collaborate with other IT team members to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and solutions for future reference.
• Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.

Qualifications

• High school diploma or equivalent; additional technical certifications (e.g., Microsoft Certified Professional) are a plus.
• Proven experience as a Help Desk Technician or in a similar technical support role.
• Strong knowledge of computer systems, mobile devices, and technical troubleshooting.
• Excellent communication skills with the ability to explain complex technical issues to non-technical users.
• Experience with remote troubleshooting and support tools.
• Ability to work in a fast-paced environment and manage multiple support requests simultaneously.
• Strong problem-solving skills and attention to detail.

Preferred Skills And Experience

• Familiarity with Windows environments.
• Basic knowledge of networking principles and protocols.
• Experience working with Active Directory and Office 365.
• Familiarity with ticketing systems and IT management tools.