Healthcare IT Field Tech II – Onsite Support

Harris Health; Bellaire (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Harris Health seeks an IT Field Services Specialist II to serve as an escalation point for the IT Service Desk and provide hands-on technical support across desktop systems, printers, patient TVs, and mobile devices. You will work with clinical, biomedical, facilities, and operational teams to install, configure, and maintain end-user technologies.

Responsibilities include collaborating with vendors, adhering to SLAs, and delivering proactive service to ensure uninterrupted patient care.

Qualifications

• High School Diploma or GED with extensive IT repair experience.
• Associate's/Bachelor's degree options with corresponding years of IT repair experience.

Responsibilities

• Provide hands-on technical support for desktops, printers, patient TVs, and mobile devices.
• Collaborate with cross-functional teams and vendors to troubleshoot escalated issues and deliver installation and maintenance services.

Skills

Analytical

Verbal communication

Written communication

On-call readiness

Public contact

Project management

Education

Bachelor's Degree + 3 years IT repair experience

Associate's Degree + 5 years IT repair experience

High School Diploma or GED + 7 years IT repair experience

Tools

Microsoft Endpoint Administrator

HDI Desktop Support Technician

MCSE / MCDST / HDI Desktop Certification

Texas Driver's License

Microsoft 365/Intune/AI

ServiceNow / ITSM tools

Job description

Harris Health seeks an IT Field Services Specialist II to serve as an escalation point for the IT Service Desk and provide hands-on technical support across desktop systems, printers, patient TVs, and mobile devices. You will work with clinical, biomedical, facilities, and operational teams to install, configure, and maintain end-user technologies.

Responsibilities include collaborating with vendors, adhering to SLAs, and delivering proactive service to ensure uninterrupted patient care.