Onsite Lab IT Engineer — Secure, Scalable Scientific IT

ALTEN Technology USA; Cambridge (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

ALTEN Technology USA is seeking a Lab Engineer to maintain, secure, and troubleshoot laboratory computer systems for a global client base. You will image and onboard new workstations, implement backups, and collaborate with scientists on data workflows in a GxP environment.

The role focuses on aligning technology with scientific processes, improving hardware and software reliability, and supporting digital transformation in the lab. Onsite work in King of Prussia, PA is required.

Qualifications

• 3–5 years of relevant experience in a GxP lab environment.
• Bachelor's degree in Computer Engineering, IT, or a related field.
• Onsite work required in King of Prussia, PA.
• Strong troubleshooting skills for obscure hardware and software issues.
• Proficiency in end-user computing or desktop support (Break/Fix workload: 80%).
• Knowledge of networking concepts including VLANs, IP configurations, firewalls, and the OSI model.
• Familiarity with Active Directory and ticketing systems (e.g., ServiceNow).
• Experience with validated systems (GxP) and AGILE methodologies is preferred.
• Competence in Microsoft OS; knowledge of iOS and Linux is a plus.
• Excel skills are desirable.
• Excellent communication and organizational abilities.
• Team player with proactive attitude and attention to detail.
• Ability to follow processes and adapt to new challenges.

Responsibilities

• Assist in maintaining the global infrastructure of 5,000 laboratory PCs.
• Troubleshoot and resolve technical issues related to devices, networks, and laboratory software.
• Secure and harden new and existing hardware.
• Image and onboard new computers onto the network and domain.
• Implement and maintain data backup solutions for laboratory equipment.
• Collaborate with scientists to troubleshoot and implement data workflows for scientific instruments.
• Support digital transformation by upgrading laboratory hardware and processes.
• Explore and implement innovative, automated solutions for scientific challenges.
• Align technology with scientific workflows to create a digitalized ecosystem.
• Test and validate software across different environments.
• Create and maintain technical documentation related to configurations and procedures.
• Provide incident management, user support, coaching, and access management for scientists.
• Build partnerships with scientists to align technical solutions with scientific needs.

Skills

GxP lab experience

Desktop support

Networking basics

Active Directory

AGILE methodologies

Communication skills

Education

Bachelors of Science in Computer Engineering or IT

Tools

ServiceNow

Windows OS

Linux

Job description

ALTEN Technology USA is seeking a Lab Engineer to maintain, secure, and troubleshoot laboratory computer systems for a global client base. You will image and onboard new workstations, implement backups, and collaborate with scientists on data workflows in a GxP environment.

The role focuses on aligning technology with scientific processes, improving hardware and software reliability, and supporting digital transformation in the lab. Onsite work in King of Prussia, PA is required.