Lab IT Engineer

ALTEN Technology USA; Cambridge (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

ALTEN Technology USA is seeking a Lab Engineer to maintain, secure, and troubleshoot laboratory computer systems for a global client base. You will image and onboard new workstations, implement backups, and collaborate with scientists on data workflows in a GxP environment.

The role focuses on aligning technology with scientific processes, improving hardware and software reliability, and supporting digital transformation in the lab. Onsite work in King of Prussia, PA is required.

Qualifications

• 3–5 years of relevant experience in a GxP lab environment.
• Bachelor's degree in Computer Engineering, IT, or a related field.
• Onsite work required in King of Prussia, PA.
• Strong troubleshooting skills for obscure hardware and software issues.
• Proficiency in end-user computing or desktop support (Break/Fix workload: 80%).
• Knowledge of networking concepts including VLANs, IP configurations, firewalls, and the OSI model.
• Familiarity with Active Directory and ticketing systems (e.g., ServiceNow).
• Experience with validated systems (GxP) and AGILE methodologies is preferred.
• Competence in Microsoft OS; knowledge of iOS and Linux is a plus.
• Excel skills are desirable.
• Excellent communication and organizational abilities.
• Team player with proactive attitude and attention to detail.
• Ability to follow processes and adapt to new challenges.

Responsibilities

• Assist in maintaining the global infrastructure of 5,000 laboratory PCs.
• Troubleshoot and resolve technical issues related to devices, networks, and laboratory software.
• Secure and harden new and existing hardware.
• Image and onboard new computers onto the network and domain.
• Implement and maintain data backup solutions for laboratory equipment.
• Collaborate with scientists to troubleshoot and implement data workflows for scientific instruments.
• Support digital transformation by upgrading laboratory hardware and processes.
• Explore and implement innovative, automated solutions for scientific challenges.
• Align technology with scientific workflows to create a digitalized ecosystem.
• Test and validate software across different environments.
• Create and maintain technical documentation related to configurations and procedures.
• Provide incident management, user support, coaching, and access management for scientists.
• Build partnerships with scientists to align technical solutions with scientific needs.

Skills

GxP lab experience

Desktop support

Networking basics

Active Directory

AGILE methodologies

Communication skills

Education

Bachelors of Science in Computer Engineering or IT

Tools

ServiceNow

Windows OS

Linux

Job description

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries,we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

The Lab Engineer plays a critical role in supporting scientists by ensuring the seamless operation of laboratory PCs, instruments, and devices. This position focuses on maintaining, securing, and troubleshooting computer systems while collaborating with scientists to meet their technical needs. The ideal candidate is a proactive, detail-oriented team player with strong technical skills and a passion for aligning technology with scientific processes.

Responsibilities:

• Assist in maintaining the global infrastructure of 5,000 laboratory PCs.
• Troubleshoot and resolve technical issues related to devices, networks, and laboratory software.
• Secure and harden new and existing hardware.
• Image and onboard new computers onto the network and domain.
• Implement and maintain data backup solutions for laboratory equipment.
• Collaborate with scientists to troubleshoot and implement data flows for scientific instruments.
• Support digital transformation by upgrading laboratory hardware and processes.
• Explore and implement innovative, automated solutions for scientific challenges.
• Align technology with scientific workflows to create a digitalized ecosystem.
• Test and validate software across different environments.
• Create and maintain technical documentation related to configurations and procedures.
• Provide incident management, user support, coaching, and access management for scientists.
• Build partnerships with scientists to align technical solutions with scientific needs.

Qualifications:

• 3-5 years of relevant experience in a GxP lab environment.
• Bachelors of Science in Computer Engineering, Information Technology, or a similar field.
• Ability to work fully onsite in King of Prussia, PA.
• Strong troubleshooting skills for obscure hardware and software issues.
• Proficiency in end-user computing or desktop support (Break/Fix workload: 80%).
• Knowledge of networking concepts, including VLANS, IP configurations, firewalls, and the OSI model.
• Familiarity with Active Directory and ticketing systems (e.g., ServiceNow).
• Experience with validated systems (GxP) and AGILE methodologies is preferred.
• Competence in Microsoft OS, with knowledge of iOS and Linux being a plus.
• Microsoft Excel skills are desirable.
• Exceptional communication and organizational abilities.
• Team player with a proactive attitude and attention to detail.
• Ability to follow processes, procedures, and guidance.
• Willingness to learn and adapt to new challenges.
• Leadership experience is a plus.
• Understanding of scientific equipment, controlling software, and data workflows.
• Project management and strong product ownership capabilities

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.