Onsite L2 Windows Technician | ServiceNow & Endpoint Expert

Insight; Los Angeles (CA); On-site; USD 40,000 - 57,000; Part time

Benefits offered by this job

Remote work flexibility

Global time off policy

Job summary

Insight is seeking an onsite, part‑time Services Technician to deliver hands‑on Windows endpoint support in a corporate environment. You will manage a ServiceNow queue end‑to‑end, work with remote escalation teams, and handle printers, laptops, and peripherals onsite.

The role emphasizes strong ownership of incidents from intake to resolution, with a 27‑hour weekly schedule and a fully onsite location in our California office. Weekend coverage is not required.

Qualifications

• 3–5 years enterprise deskside or L2 support experience.
• Strong expertise in Windows 10/11 diagnosis in a domain environment.
• Experience managing a ServiceNow queue (SLAs, prioritization, ticket hygiene).
• Proficiency with enterprise tools: ServiceNow, Intune, Active Directory, Cisco Video Conferencing room equipment, Networking basics.

Responsibilities

• Windows Endpoint Support (L2): troubleshoot Windows 10/11 devices, OS errors, driver conflicts.
• ServiceNow Ticket Queue Management: own end‑to‑end tickets, triage and communicate with users.
• Onsite Hardware & Peripheral Support: printers, laptops, docks, displays, tablets and peripherals.
• Laptop Refreshes & Redeployments: imaging, data transfer, asset tagging, handoff.
• Ad‑hoc & Field Tasks: deskside support and collaboration with remote network/infra teams.

Skills

Windows 10/11 troubleshooting

ServiceNow queue management

Intune

Active Directory

Cisco Video Conferencing

Networking basics

PowerShell scripting

Education

CompTIA A+

Network+

Microsoft MD-102/MD-100

ITIL Foundation

Tools

ServiceNow

Intune

Active Directory

Cisco VC room equipment

Job description

Insight is seeking an onsite, part‑time Services Technician to deliver hands‑on Windows endpoint support in a corporate environment. You will manage a ServiceNow queue end‑to‑end, work with remote escalation teams, and handle printers, laptops, and peripherals onsite.

The role emphasizes strong ownership of incidents from intake to resolution, with a 27‑hour weekly schedule and a fully onsite location in our California office. Weekend coverage is not required.