Onsite L2 Desktop Technician – Windows & ServiceNow Pro

Insight Public Sector; Pleasanton (CA); On-site; USD 40,000 - 57,000; Part time

Benefits offered by this job

Freedom to work from another location

Job summary

Insight Public Sector is seeking an Onsite Level 2 Desktop Technician to deliver hands-on Windows endpoint support and peripheral troubleshooting in an enterprise setting. You will manage the ServiceNow queue and coordinate with remote escalation teams to resolve incidents with ownership from intake to resolution.

The role requires 3–5 years of deskside or L2 experience, strong Windows expertise, and proficiency with ServiceNow, Intune, Active Directory, and networking basics.

Qualifications

• 3–5 years of enterprise deskside or L2 support experience.
• Strong expertise in Windows 10/11 diagnosis and remediation in a domain environment (AD‑joined or Entra ID hybrid).
• Demonstrated experience managing a ServiceNow queue (SLAs, prioritization, ticket hygiene, knowledge management).
• Proficiency with common enterprise tools: ServiceNow, Intune, Active Directory, Cisco Video Conferencing room equipment, Networking basics.

Responsibilities

• Windows Endpoint Support (L2) troubleshooting on Windows 10/11 devices and related peripherals.
• ServiceNow Ticket Queue Management: own and manage tickets end-to-end with clear notes and communications.
• Onsite Hardware & Peripheral Support: printers/MFPs, laptops, docks, monitors, keyboards, and other end-user equipment.
• Laptop Refreshes & Redeployments: imaging, data transfer, asset tagging, and user handoff; wippe/reimage/redeploy as needed.
• Ad-hoc & Field Tasks: walk-up and deskside support; assist remote network/infra teams.

Skills

Windows troubleshooting

End-user support

Documentation

Customer service

Communication

Education

Certifications: CompTIA A+, Network+, Microsoft MD-102/MD-100, ITIL Foundation

Tools

ServiceNow

Intune

Active Directory

Cisco Video Conferencing room equipment

Networking basics

Job description

Insight Public Sector is seeking an Onsite Level 2 Desktop Technician to deliver hands-on Windows endpoint support and peripheral troubleshooting in an enterprise setting. You will manage the ServiceNow queue and coordinate with remote escalation teams to resolve incidents with ownership from intake to resolution.

The role requires 3–5 years of deskside or L2 experience, strong Windows expertise, and proficiency with ServiceNow, Intune, Active Directory, and networking basics.