Onsite L1 Help Desk Tech – 6-Month San Diego Contract

CloudCover; San Diego (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

CloudCover is seeking a Level 1 Help Desk Technician for a 6 month, 100% onsite assignment in San Diego, CA. The role runs 8:00 AM to 5:00 PM, Monday through Friday, with potential extensions. Compensation aligns with entry-level support, and no sponsorships are available.

You will troubleshoot basic software and hardware issues while supporting end users via phone. Ideal candidates have 1–2 years of experience in service desk environments, with fundamentals in Windows/macOS, M365 apps, MFA,

Qualifications

• 1–2 years in a service desk/help desk or customer-facing tech support role (internships count).
• Hands-on with Windows/macOS, M365/O365 apps, MFA/VPN, SSO basics.

Responsibilities

• Troubleshoot users over the phone with basic software and hardware issues.
• Triage tickets, document steps, and maintain SLAs/OLAs.
• Collaborate with team to mold environment to customer needs.

Skills

ServiceNow

Active Directory

Microsoft 365

Intune basics

Jamf basics

Tools

Okta/Azure AD

Zoom/Webex admin

SCCM/Autopilot

Jamf Pro

Job description

CloudCover is seeking a Level 1 Help Desk Technician for a 6 month, 100% onsite assignment in San Diego, CA. The role runs 8:00 AM to 5:00 PM, Monday through Friday, with potential extensions. Compensation aligns with entry-level support, and no sponsorships are available.

You will troubleshoot basic software and hardware issues while supporting end users via phone. Ideal candidates have 1–2 years of experience in service desk environments, with fundamentals in Windows/macOS, M365 apps, MFA,