Onsite Junior IT Support Technician

Lever, Inc.; Los Angeles (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Life & disability insurance

Profit sharing

Education assistance

Referral program

Paid time off

Job summary

Gursey Schneider LLP is seeking a motivated Junior Service Desk Technician to join the Information Technology team onsite. The role provides frontline support across Windows systems, Microsoft Office, and printers, with onboarding/offboarding duties and equipment provisioning.

You will interact across all levels and may support remote staff, working four days weekly in Century City. Key duties include ticketing, account access, MFAs, and escalating complex issues.

Qualifications

• Strong interest in information technology and problem solving.
• Excellent customer service and interpersonal skills.
• Ability to communicate technical information clearly to nontechnical users.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize work appropriately.
• Willingness and ability to learn new technologies quickly.
• Ability to take ownership of assigned issues and follow them through completion.
• Ability to work both independently and collaboratively as part of a small IT team.

Responsibilities

• Provide first-level technical support to employees in person, by phone, remotely, and through the IT ticketing system.
• Troubleshoot Windows workstation, Microsoft Office, Outlook, printing, connectivity, peripheral, and common application issues.
• Assist users with password resets, account access, multifactor authentication, and other routine access issues.
• Clearly communicate with users regarding the status and resolution of their requests.
• Escalate more complex technical issues to senior IT staff when appropriate while remaining involved through resolution.
• Configure, deploy, replace, and troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals.
• Prepare computers and equipment for new employees.
• Assist with equipment recovery and account-related tasks during employee departures.
• Install approved software and assist with workstation configuration and updates.
• Maintain accurate records of computers, peripherals, and assigned equipment.
• Assist with technology setup for new employees, including computers, user accounts, applications, phones, and other equipment.
• Verify that new employees have the appropriate technology and access on their first day.
• Assist with disabling access and recovering firm equipment during employee offboarding.
• Coordinate with Human Resources, Office Services, and other departments as necessary.
• Monitor and maintain the IT service desk queue and ensure tickets are properly documented and updated.
• Document recurring problems, solutions, procedures, and troubleshooting steps.
• Assist with workstation patching, software deployments, equipment inventories, and other routine IT maintenance.
• Assist senior IT staff with technology projects, equipment replacements, office moves, upgrades, and other initiatives.
• Help identify recurring problems and opportunities to improve IT processes.
• Follow firm information security policies and IT procedures.

Skills

Customer service

Communication

Organization

Prioritization

Problem solving

Teamwork

Self-motivation

Tools

Windows OS

Microsoft 365

Active Directory

Azure AD

Ticketing system

Certifications (CompTIA/Microsoft)

Job description

Gursey Schneider LLP is seeking a motivated Junior Service Desk Technician to join the Information Technology team onsite. The role provides frontline support across Windows systems, Microsoft Office, and printers, with onboarding/offboarding duties and equipment provisioning.

You will interact across all levels and may support remote staff, working four days weekly in Century City. Key duties include ticketing, account access, MFAs, and escalating complex issues.