Onsite IT Service Desk Technician: Windows & Onboarding

Gursey | Schneider LLP; Los Angeles (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Parental leave

Generous PTO

Holiday pay

Travel stipend

Job summary

Gursey Schneider LLP is seeking a motivated Junior Service Desk Technician to join our Information Technology team in a hands-on role across multiple offices and remote workers.

You will provide frontline IT support, troubleshoot common hardware/software issues, help with onboarding/offboarding, and maintain equipment records. This role requires strong customer service, technical curiosity, and the ability to work with a small IT team.

Qualifications

• > Strong interest in information technology and technical problem solving.
• > Excellent customer service and interpersonal skills.
• > Ability to communicate technical information clearly to nontechnical users.
• > Strong organizational skills and attention to detail.
• > Ability to manage multiple requests and prioritize work appropriately.
• > Willingness to learn new technologies quickly.
• > Ability to take ownership of issues and see them through to resolution.
• > Able to work independently and in small team settings.
• > Foundational knowledge of computers, operating systems, software, and basic troubleshooting.

Responsibilities

• > Provide first-level technical support to employees in person, by phone, remotely, and via IT ticketing system.
• > Troubleshoot Windows workstation, Microsoft Office, Outlook, printing, connectivity, peripherals, and common apps.
• > Assist with password resets, account access, MFA, and other routine access issues.
• > Communicate status and resolution of requests to users.
• > Escalate complex issues to senior IT staff while staying involved through resolution.
• > Configure, deploy, replace, and troubleshoot laptops, desktops, monitors, and peripherals.
• > Prepare computers for new employees and assist with onboarding/offboarding.
• > Maintain records of equipment and assignments.
• > Monitor IT service desk queue and document recurring problems and solutions.
• > Assist with software deployments, patching, and IT maintenance.
• > Support technology projects and office moves as needed.

Skills

Customer service

Technical problem solving

Communication skills

Organization

Multitasking

Learning agility

Ownership & accountability

Team collaboration

Tools

Windows environments

Microsoft 365

Active Directory / Azure AD

Help desk ticketing system

Job description

Gursey Schneider LLP is seeking a motivated Junior Service Desk Technician to join our Information Technology team in a hands-on role across multiple offices and remote workers.

You will provide frontline IT support, troubleshoot common hardware/software issues, help with onboarding/offboarding, and maintain equipment records. This role requires strong customer service, technical curiosity, and the ability to work with a small IT team.