Junior Service Desk Technician

Gursey | Schneider LLP; Los Angeles (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Parental leave

Generous PTO

Holiday pay

Travel stipend

Job summary

Gursey Schneider LLP is seeking a motivated Junior Service Desk Technician to join our Information Technology team in a hands-on role across multiple offices and remote workers.

You will provide frontline IT support, troubleshoot common hardware/software issues, help with onboarding/offboarding, and maintain equipment records. This role requires strong customer service, technical curiosity, and the ability to work with a small IT team.

Qualifications

• > Strong interest in information technology and technical problem solving.
• > Excellent customer service and interpersonal skills.
• > Ability to communicate technical information clearly to nontechnical users.
• > Strong organizational skills and attention to detail.
• > Ability to manage multiple requests and prioritize work appropriately.
• > Willingness to learn new technologies quickly.
• > Ability to take ownership of issues and see them through to resolution.
• > Able to work independently and in small team settings.
• > Foundational knowledge of computers, operating systems, software, and basic troubleshooting.

Responsibilities

• > Provide first-level technical support to employees in person, by phone, remotely, and via IT ticketing system.
• > Troubleshoot Windows workstation, Microsoft Office, Outlook, printing, connectivity, peripherals, and common apps.
• > Assist with password resets, account access, MFA, and other routine access issues.
• > Communicate status and resolution of requests to users.
• > Escalate complex issues to senior IT staff while staying involved through resolution.
• > Configure, deploy, replace, and troubleshoot laptops, desktops, monitors, and peripherals.
• > Prepare computers for new employees and assist with onboarding/offboarding.
• > Maintain records of equipment and assignments.
• > Monitor IT service desk queue and document recurring problems and solutions.
• > Assist with software deployments, patching, and IT maintenance.
• > Support technology projects and office moves as needed.

Skills

Customer service

Technical problem solving

Communication skills

Organization

Multitasking

Learning agility

Ownership & accountability

Team collaboration

Tools

Windows environments

Microsoft 365

Active Directory / Azure AD

Help desk ticketing system

Job description

About us:

Gursey | Schneider LLP is a Top 100 Firm and a 12-time recipient of Inside Public Accounting's Best of the Best Firms, with over 40 years of success in the market. Our firm consists of over 250 accounting professionals, and our talented staff consistently drive the success of our business through thoughtful strategy and creative problem-solving.

Job Title:

Junior Service Desk Technician

Department:

Information Technology

Location:

Onsite

Description of Role:

Gursey Schneider LLP is seeking a motivated and customer-focused Junior Service Desk Technician to join our Information Technology team. The Junior Service Desk Technician will provide frontline technical support to employees across the firm by troubleshooting common hardware and software issues, assisting with employee onboarding and offboarding, deploying and maintaining computers and peripherals, and ensuring technology issues are resolved promptly and professionally. As part of a small, hands-on IT department, this position supports multiple Gursey Schneider offices and remote employees and requires regular interaction with employees at all levels of the firm. The role may occasionally involve assisting with technology projects outside normal business hours and is expected to work four days per week in the Century City office.

Key Responsibilities:

User Support

• Provide first-level technical support to employees in person, by phone, remotely, and through the IT ticketing system
• Troubleshoot Windows workstation, Microsoft Office, Outlook, printing, connectivity, peripheral, and common application issues
• Assist users with password resets, account access, multifactor authentication, and other routine access issues
• Clearly communicate with users regarding the status and resolution of their requests
• Escalate more complex technical issues to senior IT staff when appropriate while remaining involved through resolution

Workstation and Equipment Support

• Configure, deploy, replace, and troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals
• Prepare computers and equipment for new employees
• Assist with equipment recovery and account-related tasks during employee departures
• Install approved software and assist with workstation configuration and updates
• Maintain accurate records of computers, peripherals, and assigned equipment

Onboarding and Offboarding

• Assist with technology setup for new employees, including computers, user accounts, applications, phones, and other equipment
• Verify that new employees have the appropriate technology and access on their first day
• Assist with disabling access and recovering firm equipment during employee offboarding
• Coordinate with Human Resources, Office Services, and other departments as necessary

IT Operations

• Monitor and maintain the IT service desk queue and ensure tickets are properly documented and updated
• Document recurring problems, solutions, procedures, and troubleshooting steps
• Assist with workstation patching, software deployments, equipment inventories, and other routine IT maintenance
• Assist senior IT staff with technology projects, equipment replacements, office moves, upgrades, and other initiatives
• Help identify recurring problems and opportunities to improve IT processes
• Follow firm information security policies and IT procedures

Required Qualifications:

• Strong interest in information technology and technical problem solving
• Excellent customer service and interpersonal skills
• Ability to communicate technical information clearly to nontechnical users
• Strong organizational skills and attention to detail
• Ability to manage multiple requests and prioritize work appropriately
• Willingness and ability to learn new technologies quickly
• Ability to take ownership of assigned issues and follow them through completion
• Ability to work both independently and collaboratively as part of a small IT team
• Foundational knowledge of computers, operating systems, software, and basic troubleshooting concepts gained through education, training, internships, employment, or personal technical experience

Preferred Qualifications:

• Familiarity with Microsoft Windows environments
• Exposure to Microsoft 365 applications, including Outlook, Word, and Excel
• Basic understanding of computer hardware, networking, Active Directory, Microsoft Entra ID/Azure AD, or similar technologies
• Experience with a ticketing or service desk system
• CompTIA A+, Network+, Microsoft certifications, or similar technical training
• Experience supporting users in an accounting, legal, financial services, or other professional services environment is a plus

What Success Looks Like:

• Respond to users promptly and professionally
• Take ownership rather than simply passing problems to someone else
• Develop strong troubleshooting skills and become increasingly self-sufficient
• Know when to ask for assistance and learn from more experienced team members
• Keep tickets and documentation accurate and current
• Pay close attention to details when configuring accounts, computers, and equipment
• Look for opportunities to improve processes and prevent recurring issues
• Demonstrate reliability, curiosity, initiative, and a positive attitude

Benefits:

G|S offers market-leading benefits, including medical/dental/vision insurance, profit-sharing plan contributions, 401K match, parental leave, generous PTO, and holiday-paid time off. We also offer many fun intangible perks such as our annual ski/camping trip, black-tie holiday party, quarterly departmental mixers (travel stipend included), and paid continuing education.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The annual salary target for this job in this market is $60,000 - $70,000. The specific compensation for this role will be determined based on the market demand, education, experience, and skill set of the individual selected for this position.

The compensation above is not representative of an employee’s total compensation. In addition to income, the following benefits are available: comprehensive medical, dental, and vision insurance, retirement savings, life and disability insurance, profit sharing and 401(k) match, certification incentives, education assistance, referral program, and more