Onsite IT Support Technician – Help Desk

Remote Genie; Glastonbury (CT); On-site; USD 45,000 - 75,000; Full time

Job summary

Remote Genie in Glastonbury, CT is seeking an IT Support Specialist to join its Help Desk, providing hands-on support for office employees, leadership, remote users, and project sites. This onsite role includes on-call rotation and occasional extended hours.

You will troubleshoot Windows endpoints, Microsoft 365, devices, and printers, document tickets in Jira, assist with onboarding/offboarding, and follow ITSM practices to improve end-user experience.

Qualifications

• Six months to one year of IT Help Desk or desktop support experience.
• Experience with incidents, service requests, ticket intake, prioritization, escalation and resolution.
• Experience troubleshooting Windows endpoints and Microsoft 365.
• Familiarity with Jira or similar IT service management platforms.

Responsibilities

• Serve as a primary contact for IT incidents and service requests in person, by phone, Teams, and remote-support tools.
• Troubleshoot Level 1 issues and assist with Level 2/3 as needed.
• Support Windows devices, Microsoft 365, iPads/iPhones, printers, and peripherals.
• Create and close tickets in Jira with accurate notes and ITSM processes.

Skills

Help Desk experience

Customer service

Windows troubleshooting

On-site support

Ticketing systems

Tools

Jira

Microsoft Teams

Active Directory

Job description

Remote Genie in Glastonbury, CT is seeking an IT Support Specialist to join its Help Desk, providing hands-on support for office employees, leadership, remote users, and project sites. This onsite role includes on-call rotation and occasional extended hours.

You will troubleshoot Windows endpoints, Microsoft 365, devices, and printers, document tickets in Jira, assist with onboarding/offboarding, and follow ITSM practices to improve end-user experience.