Junior IT Help Desk | Onsite Support in Jersey City

Irvine Technology Corporation; Jersey City (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

Irvine Technology Corporation is seeking a Junior Help Desk Technician to join the IT support team in Jersey City. This onsite role focuses on first-line support for internal users, troubleshooting, and ticket documentation.

The ideal candidate is early in their IT career, enjoys learning, and has strong customer service skills. A Bachelor’s degree in IT/CS is preferred, and familiarity with Windows environments is beneficial.

Qualifications

• Entry-level IT support or strong technical foundation seeking IT career
• Bachelor’s degree in IT/CS or related field preferred
• Familiarity with Windows environments and basic desktop support concepts

Responsibilities

• Provide first-level IT support to end users via phone and email.
• Log, track, and update support tickets; document troubleshooting steps and resolutions.
• Perform initial diagnostics and resolve common hardware, software, and Windows-based issues.
• Install, configure, and update workstations, applications, peripherals, and basic hardware components.
• Assist with routine maintenance tasks and follow up with users to confirm issues are resolved.

Skills

Customer service

Communication

Troubleshooting

Windows OS

Education

Bachelor's degree in IT/CS

Tools

Okta

Jira

Google Workspace

Job description

Irvine Technology Corporation is seeking a Junior Help Desk Technician to join the IT support team in Jersey City. This onsite role focuses on first-line support for internal users, troubleshooting, and ticket documentation.

The ideal candidate is early in their IT career, enjoys learning, and has strong customer service skills. A Bachelor’s degree in IT/CS is preferred, and familiarity with Windows environments is beneficial.