Onsite IT Technician — Windows/365 & Multi-site Support

Insight Global; Wheeling (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Insight Global is seeking an IT Technician in Wheeling, IL to support the Wheeling facility and provide on-site assistance to the Elkhorn, WI site roughly every other week. You will handle incidents, service requests, and provisioning, installation, and maintenance of desktop hardware, software, and related IT infrastructure.

The role emphasizes end-user support, hardware/software troubleshooting, MS 365 support, equipment deployment and maintenance, and ensuring smooth IT operations across two

Qualifications

• 2–3 years of IT support experience.
• Hands-on experience installing, configuring, maintaining, and troubleshooting IT hardware and software.
• Experience supporting Windows OS, Entra ID/AD, Intune, and Microsoft 365 apps (OneDrive, SharePoint, Teams, Exchange).
• Experience supporting workstations, laptops, peripherals, printers, copiers, UPS, and other site IT resources.
• Understanding of networking concepts, VMware, cybersecurity, and system/user administration.
• Experience handling incident and service requests in a help desk environment.
• Strong communication, customer service, and troubleshooting skills.
• Ability to work independently and provide onsite support at Elkhorn, WI biweekly.
• Associate degree in Computer Science or a technical field.
• Understanding of VoIP systems, particularly 3CX.
• Experience with ManageEngine ServiceDesk and Endpoint Central.
• Experience supporting IT operations in a manufacturing environment.

Responsibilities

• Provide end-user IT support and resolve hardware/software issues.
• Troubleshoot Windows OS, apps, and network connectivity.
• Support Microsoft 365 apps including OneDrive, SharePoint, Teams, and Exchange.
• Deploy and maintain IT equipment and configurations.
• Manage and respond to help desk requests and incidents.
• Ensure reliable day-to-day IT operations across Wheeling and Elkhorn facilities.

Skills

IT support

Windows OS

AD/Entra ID

Intune

Microsoft 365

Networking basics

Help desk

VoIP 3CX

Hardware repair

Independent work

Education

Associate degree in CS or technical field

Tools

ManageEngine ServiceDesk

Endpoint Central

VMware

Intune

Exchange

SharePoint

Teams

Job description

Insight Global is seeking an IT Technician in Wheeling, IL to support the Wheeling facility and provide on-site assistance to the Elkhorn, WI site roughly every other week. You will handle incidents, service requests, and provisioning, installation, and maintenance of desktop hardware, software, and related IT infrastructure.

The role emphasizes end-user support, hardware/software troubleshooting, MS 365 support, equipment deployment and maintenance, and ensuring smooth IT operations across two