Onsite IT Technician: Warehouse Desk & Network Support

Mondo; Martinsville (VA); On-site; USD 34,000 - 38,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Job summary

Mondo in Martinsville, VA is seeking a Desktop Support Technician to provide hands-on desktop and hardware support on the warehouse floor, ensuring printers, Wi‑Fi, scanners, keyboards and connectivity stay operational in a fast-paced, high-volume environment.

You will review tickets at shift start, troubleshoot end‑point devices, assist new hires, and coordinate with the network team as needed; 3+ years of desktop support and Windows Active Directory expertise are expected.

Qualifications

• Proficiency in Windows Active Directory, including password resets and domain management.
• Hands-on hardware, endpoints, and network printer troubleshooting in a warehouse environment.
• Strong prioritization and composure under pressure in a fast-paced, floor-based support role.
• 3+ years of desktop or field support experience.

Responsibilities

• Prioritize the ticket queue at shift start and work warehouse floor tickets.
• Troubleshoot printers, Wi-Fi, keyboards, and other endpoint hardware.
• Resolve urgent floor interruptions by diagnosing network connectivity.
• Check out Android RF scanning devices and restore access for new hires.
• Troubleshoot DHCP/network printer configuration.
• Perform password resets and domain management in Windows Active Directory.
• Operate in peak-season with possible overtime up to 70 hours per week.

Skills

Windows Active Directory

Desktop support

Network troubleshooting

Prioritization under pressure

Warehouse environment experience

3+ years desktop support

Tools

Zebra TC22

Zebra TC72

Zebra ZT231

DHCP

Windows imaging

Android RF scanning devices

Job description

Mondo in Martinsville, VA is seeking a Desktop Support Technician to provide hands-on desktop and hardware support on the warehouse floor, ensuring printers, Wi‑Fi, scanners, keyboards and connectivity stay operational in a fast-paced, high-volume environment.

You will review tickets at shift start, troubleshoot end‑point devices, assist new hires, and coordinate with the network team as needed; 3+ years of desktop support and Windows Active Directory expertise are expected.