Deskside Technician - Manufacturing

NPO USA Inc; Waxdale (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

NPO USA Inc is seeking a Deskside Technician in Waxdale, Wisconsin, to provide deskside support to end-users. The role involves troubleshooting hardware and software issues, ensuring connectivity, and delivering high-quality customer service.

The ideal candidate should have 2-3 years of experience in desk-side support, strong communication skills, and a solid ability to resolve technical issues independently. Join our team to help enhance user experiences and uphold service excellence.

Qualifications

• Two to three years of desk-side support experience, including fixing printers, desktops, and laptops.
• Ability to communicate technical information to non-technical audiences.
• Excellent attendance and schedule adherence history.

Responsibilities

• Provide deskside support to end-users on a Single Point of Contact project.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from the PC to the network.

Skills

Desk-side support experience

Troubleshooting capability

Communication skills

Wired and wireless network experience

Tools

IPCONFIG

Bitlocker Command Console

Job description

What you will do:

• The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location. You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users.
• We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
• Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment. Providing installation and upgrading services of hardware and software.
• Ability to drive the setup of new peripheral devices to a project plan ensuring readiness to project launch date.
• Diagnosing end user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
• Troubleshooting network devices to ensure connectivity from the PC to the network.

What do you need to succeed:

• Two to three years of desk-side support experience including the ability to fix printers, desktops and laptops. Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP, and DNS. Familiar with IPCONFIG and all its switches. Bitlocker, and the Bitlocker Command Console.
• Experience in using troubleshooting tools such as IPCONFIG, and all its switches.
• Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents. Ability to communicate technical information to non‑technical audiences. Excellent verbal and written communication skills. Solid documentation skills.
• Ability to complete assignments with minimal supervision. Ability to search internally/externally for support information. Team and customer‑oriented attitude.
• Excellent attendance and schedule adherence history. Ability to walk and bend and perform labor‑related duties of connecting computer equipment.
• Exposure to RF gun setup and Android monitoring tool like SOTI is nice to have.
• Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.