Tech Support Specialist - Desktop & Warehouse IT

WineDirect, Inc.; Squab (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

WineDirect Fulfillment is seeking an experienced Desktop Support Specialist to provide proactive IT support across office and warehouse operations. You will keep desktops, printers, and networks running while delivering outstanding service to employees and ensuring minimal downtime.

The role covers onboarding/offboarding, asset management, and collaboration with Operations to support peak periods. Prior warehouse experience and familiarity with AD/Entra ID are a plus.

Qualifications

• Associate's degree preferred; equivalent professional experience considered.
• 2+ years in desktop support or IT help desk.
• Experience in warehouse/logistics environments is a plus.
• Strong Windows 10/11, Microsoft 365, and basic network troubleshooting.
• Familiar with AD, Entra ID, endpoint management; cybersecurity basics.

Responsibilities

• Provide 1st- and 2nd-level IT support for hardware, software, and network issues.
• Maintain and troubleshoot desktops, laptops, printers, scanners, and mobile devices.
• Manage user accounts, MFA, and access with AD/Entra ID.
• Support warehouse tech including scanners, printers, and workstations.
• Document issues and participate in IT projects and process improvements.
• Assist with onboarding/offboarding and asset management.

Skills

Desktop support

IT help desk

Windows support

Network troubleshooting

Customer service

Education

Associate's degree in IT

Tools

Microsoft Intune

Autopilot

PowerShell

Hyper-V

VMware ESXi

Active Directory

Microsoft Entra ID

Job description

WineDirect Fulfillment is seeking an experienced Desktop Support Specialist to provide proactive IT support across office and warehouse operations. You will keep desktops, printers, and networks running while delivering outstanding service to employees and ensuring minimal downtime.

The role covers onboarding/offboarding, asset management, and collaboration with Operations to support peak periods. Prior warehouse experience and familiarity with AD/Entra ID are a plus.