Onsite IT Support Technician - Manufacturing Environments

Mondo; Pasadena (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision, and 401K

Job summary

Mondo is seeking an onsite IT Support Technician to provide boots-on-the-ground technical support across manufacturing, warehouse, laboratory, and office environments at one of three site locations (Bayport TX, Dayton OH, Midland MI). The role is a 12-month contract with option to extend, starting ASAP.

You will handle desktops, laptops, tablets, rugged devices, printers, and scanners; troubleshoot factory PCs and HMIs; assist with wired/wireless networks; support Office 365 and Teams; maintain

Qualifications

• 2–5 years of hands-on IT support experience in end-user or field support.
• Proficiency with Windows 10/11 environments.
• Experience troubleshooting printers, scanners, and rugged/mobile devices.
• Familiarity with ticketing systems and structured troubleshooting.
• Strong communication and ability to work independently in industrial settings.

Responsibilities

• Support desktops, laptops, tablets, rugged mobile devices, and industrial hardware.
• Troubleshoot production-floor PCs, HMIs, thin clients, scanners, label printers, handheld terminals.
• Assist with wired, wireless, and industrial Wi‑Fi connectivity issues, including basic network troubleshooting.
• Support end users with Office 365, Teams, and collaboration tools.
• Maintain asset inventory and coordinate procurement activities across environments.
• Coordinate with OT teams and elevate plant-floor issues to remote or site IT leadership.
• Follow all safety and PPE protocols while providing cross-site support as needed.

Skills

IT support

Windows 10/11

Printers/Scanners

Ticketing systems

Clear communication

Tools

ServiceNow

Industrial networking

Job description

Mondo is seeking an onsite IT Support Technician to provide boots-on-the-ground technical support across manufacturing, warehouse, laboratory, and office environments at one of three site locations (Bayport TX, Dayton OH, Midland MI). The role is a 12-month contract with option to extend, starting ASAP.

You will handle desktops, laptops, tablets, rugged devices, printers, and scanners; troubleshoot factory PCs and HMIs; assist with wired/wireless networks; support Office 365 and Teams; maintain