Onsite IT Technician - Tier 2 (Tucson)

FLSmidth; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

International exposure

Career growth

Competitive compensation

Job summary

FLSmidth is seeking an IT Onsite Support Specialist in Tucson, AZ to provide Level 2 on-site IT support for hardware, software, and workplace technology. You will resolve incidents via ServiceNow, maintain device readiness, and partner with Global IT and vendors.

The role requires 3–5 years of IT support experience and strong Windows/M365 knowledge. Flexibility to be onsite full-time and occasional travel to regional sites is required; English communication skills and a customer-focused approach

Qualifications

• 3-5 years of experience in IT support, desktop support, or a related technical role.
• Experience providing onsite enterprise IT support and resolving hardware and software issues.
• Strong knowledge of Windows, Microsoft 365, mobile devices, printers, peripherals, and workplace technology.
• Understand basic networking concepts, connectivity troubleshooting, cabling, and network equipment.
• Experience with ITSM tools, preferably ServiceNow, and IT asset management processes.
• Understand asset lifecycle management, inventory control, and CMDB principles.
• Communicate effectively in English and the local language.
• Work independently, prioritize effectively, and take ownership of technical issues through resolution.
• Collaborate effectively with remote IT teams, vendors, and business stakeholders.
• Maintain a professional, customer-focused approach when supporting employees and business operations.
• Hold an Associate Degree, technical diploma, or equivalent technical experience.
• Flexibility to work fully onsite (100% presential), with occasional travel to regional sites as required

Responsibilities

• Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
• Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining clear ticket documentation.
• Maintain sites IT readiness by ensuring end-user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
• Execute hands-on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
• Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
• Support employee onboarding and offboarding by preparing, deploying, recovering, reimaging, and securing IT equipment.
• Coordinate with remote IT teams and vendors to resolve complex technical issues and complete activities requiring additional expertise or external resources.
• Support IT projects, site surveys, office moves, infrastructure activities, and other initiatives requiring onsite technical presence.
• Maintain knowledge articles, procedures, and documentation while identifying opportunities to improve onsite support processes and service quality.

Skills

IT support

Desktop support

Windows

Microsoft 365

Mobile devices

Printers & peripherals

Networking basics

ITSM tools

ServiceNow

Asset management

CMDB principles

English communication

Independent work

Stakeholder collaboration

Education

Associate Degree or equivalent

Tools

ServiceNow

IT asset management software

Job description

FLSmidth is seeking an IT Onsite Support Specialist in Tucson, AZ to provide Level 2 on-site IT support for hardware, software, and workplace technology. You will resolve incidents via ServiceNow, maintain device readiness, and partner with Global IT and vendors.

The role requires 3–5 years of IT support experience and strong Windows/M365 knowledge. Flexibility to be onsite full-time and occasional travel to regional sites is required; English communication skills and a customer-focused approach