Onsite IT Support Pro - Enterprise Tech & Assets

FLSmidth; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

FLSmidth in Midvale, Utah, seeks an IT Onsite Specialist to provide Level 2 IT support at the site, maintain workplace technology, manage IT assets, and assist onboarding/offboarding. This hands-on role collaborates with Global IT teams and vendors to resolve issues and maintain operational readiness.

You will work independently onsite with strong troubleshooting skills, supporting Windows, Microsoft 365, mobile devices, and networking. Occasional travel to regional sites may be required.

Qualifications

• 3–5 years of IT support, desktop support, or a related technical role.
• Experience providing onsite enterprise IT support and resolving hardware and software issues.
• Strong knowledge of Windows, Microsoft 365, mobile devices, printers, and workplace technology.
• Understanding of basic networking concepts, connectivity troubleshooting, cabling, and network equipment.
• Experience with ITSM tools, preferably ServiceNow, and IT asset management processes.
• Asset lifecycle management, inventory control, and CMDB principles.

Responsibilities

• Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
• Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining ticket documentation.
• Maintain site IT readiness by ensuring end-user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
• Execute hands-on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
• Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
• Support employee onboarding and offboarding by preparing, deploying, recovering, reimaging, and securing IT equipment.
• Coordinate with remote IT teams and vendors to resolve complex technical issues and complete activities requiring external resources.
• Support IT projects, site surveys, office moves, infrastructure activities, and other initiatives requiring onsite technical presence.
• Maintain knowledge articles, procedures, and documentation while identifying opportunities to improve onsite support processes and service quality.

Skills

Windows

Microsoft 365

Hardware troubleshooting

Software troubleshooting

Networking concepts

ITSM tools

ServiceNow

English communication

Onsite support

Independent work

Education

Associate Degree or Technical Diploma

Tools

ServiceNow

Job description

FLSmidth in Midvale, Utah, seeks an IT Onsite Specialist to provide Level 2 IT support at the site, maintain workplace technology, manage IT assets, and assist onboarding/offboarding. This hands-on role collaborates with Global IT teams and vendors to resolve issues and maintain operational readiness.

You will work independently onsite with strong troubleshooting skills, supporting Windows, Microsoft 365, mobile devices, and networking. Occasional travel to regional sites may be required.