Onsite IT Support Technician, Level 2 (Global Teams)

FLSmidth; Salt Lake City (UT); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

International exposure

Hands-on experience

Career growth

Collaborative environment

Broad tech exposure

Inclusive workplace

Competitive compensation

Job summary

FLSmidth is seeking an IT Onsite Support Specialist to provide hands-on Level 2 IT support at our Salt Lake City site. You’ll resolve hardware/software issues, manage local IT assets, and aid onboarding/offboarding, coordinating with Global IT and vendors.

The ideal candidate has 3–5 years of onsite IT experience, strong Windows/M365 skills, ServiceNow familiarity, and excellent communication in English and the local language while working onsite with occasional travel.

Qualifications

• 3–5 years of experience in IT support, desktop support, or a related technical role.
• Experience providing onsite enterprise IT support and resolving hardware/software issues.
• Strong knowledge of Windows, Microsoft 365, mobile devices, printers, peripherals, and workplace technology.
• Basic networking concepts, connectivity troubleshooting, cabling, and network equipment.
• Experience with ITSM tools, preferably ServiceNow, and IT asset management processes.
• Understand asset lifecycle management, inventory control, and CMDB principles.
• Communicate effectively in English and the local language.
• Work independently, prioritize effectively, and take ownership of technical issues through resolution.
• Collaborate effectively with remote IT teams, vendors, and business stakeholders.

Responsibilities

• Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
• Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining clear ticket documentation.
• Maintain sites IT readiness by ensuring end-user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
• Execute hands-on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
• Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
• Support employee onboarding and offboarding by preparing, deploying, recovering, reimaging, and securing IT equipment.
• Coordinate with remote IT teams and vendors to resolve complex technical issues and complete activities requiring additional expertise or external resources.
• Support IT projects, site surveys, office moves, infrastructure activities, and other initiatives requiring onsite technical presence.
• Maintain knowledge articles, procedures, and documentation while identifying opportunities to improve onsite support processes and service quality.

Skills

Onsite IT support

Windows & M365

Mobile devices & printers

Networking basics

ITSM tools (ServiceNow)

Asset lifecycle / CMDB

English + local language

Independent work

Vendor collaboration

Education

Associate Degree or equivalent

Tools

ServiceNow

CMDB basics

Office 365 admin

Job description

FLSmidth is seeking an IT Onsite Support Specialist to provide hands-on Level 2 IT support at our Salt Lake City site. You’ll resolve hardware/software issues, manage local IT assets, and aid onboarding/offboarding, coordinating with Global IT and vendors.

The ideal candidate has 3–5 years of onsite IT experience, strong Windows/M365 skills, ServiceNow familiarity, and excellent communication in English and the local language while working onsite with occasional travel.