Onsite IT Technician - Plant Floor Support

Colorado-Premium-Foods-3; Jackson Field (CO); On-site; USD 28,000 - 39,000; Full time

Job summary

Colorado Premium Foods is seeking an IT Technician to provide onsite end‑user support at the plant level under the direction of the IT Manager and IT Project Manager. You will handle device setup, basic network endpoint tasks, and follow SOPs to ensure security and compliance.

Responsibilities include imaging, deploying, and maintaining endpoints, incident ticketing, AD user lifecycle, and site walkthroughs to identify issues.

Qualifications

• Associate degree in IT or related field or equivalent experience.
• 1–3 years in hands‑on endpoint or plant‑floor support (manufacturing preferred).
• Working knowledge of Windows 10/11, Office 365, Active Directory, printers/scanners, and ticketing systems.
• Strong documentation habits; ability to follow SOPs precisely.

Responsibilities

• Provide onsite end‑user support for PCs, label printers, scanners/handhelds, cameras, phones, and production IT stations (OCMs/Bizerba, etc.), following SOPs.
• Image, deploy, and maintain endpoints using approved tools (e.g., company standard OS images, endpoint protection, asset tagging).
• Perform break/fix and routine maintenance: cable management, device swaps, peripheral replacement, and basic troubleshooting.
• Execute ticket work in the Helpdesk system; update status, documentation, and time logs accurately.
• Support user account lifecycle (create/disable/reset) only via approved Active Directory templates/PowerShell forms provided by DBA/IT Manager.
• Run pre‑approved label and device configurations on production equipment; escalate non‑standard requests to IT Manager/Project Manager.
• Perform site walk‑throughs to identify issues (loose cabling, hanging cameras, unsafe placements) and remediate or open tickets.
• Maintain manifest of IT spares at the site; coordinate with IT Manager for vendor RMA and repairs per policy.
• Escalate incidents per SOP when SLA thresholds or safety are at risk.
• Assists in onsite projects as defined by the IT Project Manager and IT Manager.

Skills

End-user support

Documentation

SOP compliance

Education

Associate degree in IT or related field

Tools

Windows 10/11

Office 365

Active Directory

Printers/Scanners

Ticketing systems

Job description

Colorado Premium Foods is seeking an IT Technician to provide onsite end‑user support at the plant level under the direction of the IT Manager and IT Project Manager. You will handle device setup, basic network endpoint tasks, and follow SOPs to ensure security and compliance.

Responsibilities include imaging, deploying, and maintaining endpoints, incident ticketing, AD user lifecycle, and site walkthroughs to identify issues.