Onsite IT Technician - Network & End-User Support

Community Resources for Independence, Inc.; Erie (Erie County); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, FSA, Dental, Vision, Life, AD&

401k

Paid time off

Descripción de la vacante

Community Resources for Independence (CRI) is seeking an IT Technician to join our Information Systems team onsite in Erie, PA. You will support staff with hardware, software, and network issues, manage AD accounts, and help maintain our Windows Server and Microsoft 365 environment.

The role requires 2–4 years of hands-on IT experience, familiarity with DNS/DHCP, firewalls, VPNs, and a customer‑service mindset. Occasional travel to CRI locations across Pennsylvania is possible.

Formación

• 2–4 years of hands-on IT support or administration experience.
• Working knowledge of Active Directory, Windows Server, DNS, and DHCP.
• Experience with firewalls and VPNs (SonicWall experience a plus).
• Comfort troubleshooting general network and printer issues.
• Solid working knowledge of Microsoft 365 (Outlook, Teams, and related apps).
• A customer-service mindset and clear communication with non-technical staff.
• Associate's degree in IT or a related field, or equivalent experience/certifications (A+, Network+, Security+ a plus).
• A valid driver's license. This role involves occasional travel to CRI locations across Pennsylvania.

Responsabilidades

• Provide day-to-day technical support to staff, troubleshooting hardware, software, and connectivity issues.
• Manage user accounts, permissions, and groups in Active Directory.
• Help maintain our Windows Server environment, including DNS and DHCP.
• Configure and troubleshoot SonicWall firewalls and VPN connections.
• Handle general network troubleshooting, switches, wireless, and connectivity.
• Install, maintain, and troubleshoot office printers and copiers.
• Support our Microsoft 365 environment: Outlook, Teams, OneDrive/SharePoint, and user account management.
• Monitor nightly backups and help resolve any failures.
• Keep servers and workstations current through regular patch management.
• Set up and deploy new computers and laptops for staff.

Conocimientos

Customer service mindset

Clear communication

Troubleshooting

Team collaboration

Educación

Associate's degree in IT or related field

A+, Network+, Security+ certifications (a plus)

Herramientas

Active Directory

Windows Server

DNS

DHCP

SonicWall firewall

VPN

Microsoft 365 (Outlook, Teams, OneDrive/SharePoint)

Descripción del empleo

Community Resources for Independence (CRI) is seeking an IT Technician to join our Information Systems team onsite in Erie, PA. You will support staff with hardware, software, and network issues, manage AD accounts, and help maintain our Windows Server and Microsoft 365 environment.

The role requires 2–4 years of hands-on IT experience, familiarity with DNS/DHCP, firewalls, VPNs, and a customer‑service mindset. Occasional travel to CRI locations across Pennsylvania is possible.