IT Technician - Onsite - Erie PA

Community Resources for Independence, Inc.; Erie (Erie County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, FSA, Dental, Vision, Life, AD&

401k

Paid time off

Job summary

Community Resources for Independence (CRI) is seeking an IT Technician to join our Information Systems team onsite in Erie, PA. You will support staff with hardware, software, and network issues, manage AD accounts, and help maintain our Windows Server and Microsoft 365 environment.

The role requires 2–4 years of hands-on IT experience, familiarity with DNS/DHCP, firewalls, VPNs, and a customer‑service mindset. Occasional travel to CRI locations across Pennsylvania is possible.

Qualifications

• 2–4 years of hands-on IT support or administration experience.
• Working knowledge of Active Directory, Windows Server, DNS, and DHCP.
• Experience with firewalls and VPNs (SonicWall experience a plus).
• Comfort troubleshooting general network and printer issues.
• Solid working knowledge of Microsoft 365 (Outlook, Teams, and related apps).
• A customer-service mindset and clear communication with non-technical staff.
• Associate's degree in IT or a related field, or equivalent experience/certifications (A+, Network+, Security+ a plus).
• A valid driver's license. This role involves occasional travel to CRI locations across Pennsylvania.

Responsibilities

• Provide day-to-day technical support to staff, troubleshooting hardware, software, and connectivity issues.
• Manage user accounts, permissions, and groups in Active Directory.
• Help maintain our Windows Server environment, including DNS and DHCP.
• Configure and troubleshoot SonicWall firewalls and VPN connections.
• Handle general network troubleshooting, switches, wireless, and connectivity.
• Install, maintain, and troubleshoot office printers and copiers.
• Support our Microsoft 365 environment: Outlook, Teams, OneDrive/SharePoint, and user account management.
• Monitor nightly backups and help resolve any failures.
• Keep servers and workstations current through regular patch management.
• Set up and deploy new computers and laptops for staff.

Skills

Customer service mindset

Clear communication

Troubleshooting

Team collaboration

Education

Associate's degree in IT or related field

A+, Network+, Security+ certifications (a plus)

Tools

Active Directory

Windows Server

DNS

DHCP

SonicWall firewall

VPN

Microsoft 365 (Outlook, Teams, OneDrive/SharePoint)

Job description

Join our team and make a meaningful difference every day!

At Community Resources for Independence (CRI), we believe in creating an inclusive community where everyone has the chance to thrive in their own homes. As a member of our care team, you’ll provide support that empowers individuals to live more independently and with dignity, while also enriching your own life through meaningful connections and shared moments of joy.

IT Technician – Onsite – Erie PA

At Community Resources for Independence (CRI), we empower individuals with disabilities to live independently and with dignity. Technology plays a critical role in supporting our staff, programs, and mission across multiple locations.

We are looking for an IT Technician to join our Information Systems team. This is a great fit for someone with a couple of years of hands‑on IT support experience under their belt who is ready to take on more responsibility, not an entry‑level help desk role, but also not one requiring a seasoned systems engineer. You'll be a key part of keeping our network, servers, and end‑user technology running smoothly for the staff who deliver services to our community every day.

Key Responsibilities:

• Provide day-to-day technical support to staff, troubleshooting hardware, software, and connectivity issues.
• Manage user accounts, permissions, and groups in Active Directory.
• Help maintain our Windows Server environment, including DNS and DHCP.
• Configure and troubleshoot SonicWall firewalls and VPN connections.
• Handle general network troubleshooting, switches, wireless, and connectivity.
• Install, maintain, and troubleshoot office printers and copiers.
• Support our Microsoft 365 environment: Outlook, Teams, OneDrive/SharePoint, and user account management.
• Monitor nightly backups and help resolve any failures.
• Keep servers and workstations current through regular patch management.
• Set up and deploy new computers and laptops for staff.

Minimum Qualifications:

• 2–4 years of hands‑on IT support or administration experience.
• Working knowledge of Active Directory, Windows Server, DNS, and DHCP.
• Experience with firewalls and VPNs (SonicWall experience a plus).
• Comfort troubleshooting general network and printer issues.
• Solid working knowledge of Microsoft 365 (Outlook, Teams, and related apps).
• A customer-service mindset and clear communication with non-technical staff.
• Associate's degree in IT or a related field, or equivalent experience/certifications (A+, Network+, Security+ a plus).
• A valid driver's license. This role involves occasional travel to CRI locations across Pennsylvania.

What We Offer:

• Health, FSA, Dental, Vision, Life, AD&D, LTD, and Voluntary Benefits
• 401k
• Paid time off (Vacation, Personal, and Illness)
• Supportive leadership team
• Meaningful mission‑driven work
• Opportunities for growth and professional development

Why CRI?

CRI is genuinely invested in you and eager to support your career by providing mentorship and professional development opportunities.

CRI is an equal opportunity employer. CRI does not discriminate against any employee or applicant on the basis of race, color, religion, age, sex (including pregnancy), marital or family status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.