GTSG COE Technician II

United Parcel Service Sweden Aktiebolag; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

United Parcel Service is seeking a Technician in Coppell, TX to lead IT services delivery and project deployments, coordinating resources and ensuring performance against SLAs. The role may involve coding or integration with external customer technologies and requires hands-on support for hardware, software, automation, and network infrastructure.

The position requires lifting up to 70 pounds, driving to UPS facilities, and relocation as needed, with a schedule involving evenings and weekends

Qualifications

• Clear ability to convey highly technical information to diverse users.
• Experience with VPN, Remote Desktop, Active Directory, and multiple browsers.
• Technical certifications such as A+, Network+ preferred.
• Must be able to lift up to 70 pounds and travel to UPS facilities.

Responsibilities

• Lead, manage, and coordinate IT services delivery and project deployments.
• Provide technical training and guidance to teams and customers.
• Monitor costs, staffing, equipment, inventory, and system compliance.
• Establish and maintain relationships with customers and partners to ensure SLA-driven performance.

Skills

Technical communication

Cross-functional collaboration

Tools

VPN

Remote Desktop

Active Directory

Web browsers

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Additional Information

• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote)
• Location: TXCPP, 660 FRITZ DRIVE, COPPELL, TX 75019
• Job Level: Technician
• Internal Salary Grade: A13
• Work Schedule: Currently Tues - Sat, 6:00 PM - 03:00 AM EST subject to change and business needs.

Qualifications

• Ability to communicate highly technical information to both technical and non-technical users
• Knowledge of Microsoft Operating Systems (operating systems/software)
• Experience with VPN, Remote Desktop Apps, Active Directory and various Web browsers - Preferred
• Service Now experience -preferred
• Technical Certifications such as A+, Network+ - Preferred
• Technical work experience - Preferred
• Experience troubleshooting thermal printers - preferred
• Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds - Required
• Ability to travel by car to various UPS facilities - Required
• Must have a valid driver's license - Required

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.