Senior Help Desk Technician II — MSP IT Support

Automated Business Products Co; Centennial (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Job summary

Automated Business Technologies, located in Centennial, CO, provides expert IT support for client networks and systems. The role requires strong MSP/Help Desk experience, deep networking knowledge, and proficiency with Active Directory, Meraki gear, and Windows environments.

You will install, configure, and maintain IT systems, respond to user inquiries, and collaborate with the team on security and project work. This in-person role offers growth opportunities in a modern team setting.

Qualifications

• 5 years of help desk experience required.
• 5 years of Windows experience required.
• Proven experience configuring and troubleshooting network, server, and desktop environments.
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).

Responsibilities

• Provide expert technical support and troubleshooting for networks, servers, computer systems, software, and hardware.
• Install, configure, and maintain IT systems, operating systems and software applications.
• Work with key client contacts to support their networks and software systems.
• Respond to user inquiries and provide timely resolution to technical issues.
• Conduct network administration tasks, including LAN/WAN/SDWAN setup and troubleshooting.
• Analyze client system logs/reports and identify potential issues or areas for improvement.
• Collaborate with IT team to implement and support IT projects.
• Ensure compliance with company policies and IT security procedures.

Skills

Networking

Active Directory

TCP/IP

Help desk

Linux basics

Education

CCNP

CompTIA A+

Network+

Microsoft Certified Professional (MCP)

Tools

Meraki

GPOs

Windows Server

Job description

Automated Business Technologies, located in Centennial, CO, provides expert IT support for client networks and systems. The role requires strong MSP/Help Desk experience, deep networking knowledge, and proficiency with Active Directory, Meraki gear, and Windows environments.

You will install, configure, and maintain IT systems, respond to user inquiries, and collaborate with the team on security and project work. This in-person role offers growth opportunities in a modern team setting.