Onsite IT Technician: Endpoints & Equipment Support

Mass General Brigham; Northampton (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham in Massachusetts is seeking a hands-on Technical Support professional to keep technology running smoothly for employees and end users. This role combines setup, installation, maintenance, and troubleshooting of computers, applications, and telecom equipment, with strong emphasis on customer service.

You will work onsite at Cooley Dickinson Hospital, handle installations and decommissioning, track issues, and document solutions while sharing knowledge with colleagues to

Qualifications

• High School Diploma or Equivalent required
• 1 year of Customer service experience required
• Ability to multitask and prioritize work demands.
• Good interpersonal and communication skills.
• General knowledge of desktop and laptop computers, printers, and other computing equipment.
• Proficiency with associated technical systems and software.
• Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.

Responsibilities

• Set up, install, transport, and decommission computers and other technical equipment.
• Troubleshoot hardware, software, application, and telecommunications issues.
• Run diagnostic tests to identify problems and determine appropriate solutions.
• Provide timely and professional technical support to end users.
• Complete technical installations and assignments based on project schedules and layout diagrams.
• Track technical issues and clearly document solutions and resolutions.
• Monitor equipment and accessory inventory to ensure supplies are available when needed.
• Share technical knowledge and guidance with colleagues to help resolve issues and reduce disruptions.
• Balance hands-on technical work with direct customer support in a fast-moving environment.

Skills

Multitasking

Interpersonal skills

Desktop & laptop knowledge

Printers and peripherals

Technical systems & software

Mac OS familiarity

Office 365 familiarity

Phone systems

Education

High School Diploma or Equivalent

Tools

Mac OS

Office 365

Job description

Mass General Brigham in Massachusetts is seeking a hands-on Technical Support professional to keep technology running smoothly for employees and end users. This role combines setup, installation, maintenance, and troubleshooting of computers, applications, and telecom equipment, with strong emphasis on customer service.

You will work onsite at Cooley Dickinson Hospital, handle installations and decommissioning, track issues, and document solutions while sharing knowledge with colleagues to