Endpoint Technician

Mass General Brigham; Northampton (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham in Massachusetts is seeking a hands-on Technical Support professional to keep technology running smoothly for employees and end users. This role combines setup, installation, maintenance, and troubleshooting of computers, applications, and telecom equipment, with strong emphasis on customer service.

You will work onsite at Cooley Dickinson Hospital, handle installations and decommissioning, track issues, and document solutions while sharing knowledge with colleagues to

Qualifications

• High School Diploma or Equivalent required
• 1 year of Customer service experience required
• Ability to multitask and prioritize work demands.
• Good interpersonal and communication skills.
• General knowledge of desktop and laptop computers, printers, and other computing equipment.
• Proficiency with associated technical systems and software.
• Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.

Responsibilities

• Set up, install, transport, and decommission computers and other technical equipment.
• Troubleshoot hardware, software, application, and telecommunications issues.
• Run diagnostic tests to identify problems and determine appropriate solutions.
• Provide timely and professional technical support to end users.
• Complete technical installations and assignments based on project schedules and layout diagrams.
• Track technical issues and clearly document solutions and resolutions.
• Monitor equipment and accessory inventory to ensure supplies are available when needed.
• Share technical knowledge and guidance with colleagues to help resolve issues and reduce disruptions.
• Balance hands-on technical work with direct customer support in a fast-moving environment.

Skills

Multitasking

Interpersonal skills

Desktop & laptop knowledge

Printers and peripherals

Technical systems & software

Mac OS familiarity

Office 365 familiarity

Phone systems

Education

High School Diploma or Equivalent

Tools

Mac OS

Office 365

Job description

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryJoin a hands-on technical team where you’ll play an important role in keeping technology running smoothly for our employees and end users. This position combines technical support, equipment deployment, troubleshooting, and customer service, making it a great fit for someone who enjoys working with technology and solving problems.You’ll support the setup, installation, maintenance, and removal of technical equipment while helping troubleshoot day-to-day issues with computers, applications, and telecommunications. You’ll also help manage equipment inventory and ensure technical issues are documented and resolved efficiently.What You’ll Do- Set up, install, transport, and decommission computers and other technical equipment.- Troubleshoot hardware, software, application, and telecommunications issues.- Run diagnostic tests to identify problems and determine appropriate solutions.- Provide timely and professional technical support to end users.- Complete technical installations and assignments based on project schedules and layout diagrams.- Track technical issues and clearly document solutions and resolutions.- Monitor equipment and accessory inventory to ensure supplies are available when needed.- Share technical knowledge and guidance with colleagues to help resolve issues and reduce disruptions.- Balance hands-on technical work with direct customer support in a fast-moving environment.QualificationsEducationHigh School Diploma or Equivalent requiredExperience1 year of Customer service experience requiredKnowledge, Skills and Abilities- Ability to multitask and prioritize work demands.- Good interpersonal and communication skills.- General knowledge of desktop and laptop computers, printers, and other computing equipment.- Proficiency with associated technical systems and software.- Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.Additional Job Details (if applicable)Onsite Schedule:Monday - Friday 8am-4:30pm at Cooley Dickinson HospitalRemote TypeOnsiteWork Location30 Locust StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$19.81 - $28.30/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.