Onsite Endpoint Technician - IT Support & Hardware Expert

Mass General Brigham; Northampton (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking an Endpoint Technician for an onsite role in Northampton, MA. You will support setup, deployment, and maintenance of technical equipment, troubleshoot issues, and provide direct customer support to employees and end users.

The position emphasizes hands-on hardware, software, and telecommunications problem solving. The role requires a High School Diploma or equivalent and at least 1 year of customer service experience, with familiarity in Mac OS, Office 365, and

Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service experience required.
• Ability to multitask and prioritize work demands.
• Good interpersonal and communication skills.
• General knowledge of desktop and laptop computers, printers, and other computing equipment.
• Proficiency with associated technical systems and software.

Responsibilities

• Set up, install, transport, and decommission computers and other technical equipment.
• Troubleshoot hardware, software, application, and telecommunications issues.
• Run diagnostic tests to identify problems and determine appropriate solutions.
• Provide timely and professional technical support to end users.
• Complete technical installations and assignments based on project schedules and layout diagrams.
• Track technical issues and clearly document solutions and resolutions.
• Monitor equipment and accessory inventory to ensure supplies are available when needed.
• Share technical knowledge and guidance with colleagues to help resolve issues and reduce disruptions.
• Balance hands-on technical work with direct customer support in a fast-moving environment.

Skills

Multitasking

Prioritization

Interpersonal skills

Communication skills

Desktop/Laptop hardware

Printers/Peripheral devices

Education

High School Diploma or Equivalent

Tools

Office 365

Mac OS

Phone systems

Job description

Mass General Brigham is seeking an Endpoint Technician for an onsite role in Northampton, MA. You will support setup, deployment, and maintenance of technical equipment, troubleshoot issues, and provide direct customer support to employees and end users.

The position emphasizes hands-on hardware, software, and telecommunications problem solving. The role requires a High School Diploma or equivalent and at least 1 year of customer service experience, with familiarity in Mac OS, Office 365, and