Endpoint Technician

0100 Mass General Brigham Incorporated; United States; On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an on-site IT Support Specialist to assist employees and end users with technical issues, equipment deployment, and basic troubleshooting. This hands-on role includes setup, maintenance, and removal of equipment, plus documenting issues and resolutions.

You’ll work Monday–Friday, 8am–4:30pm at a hospital site in the United States, providing timely, professional support and contributing to a smooth technology experience for staff and patients alike.

Qualifications

• High school diploma or equivalent required.
• Ability to multitask across multiple users and issues.
• Excellent written and verbal communication.
• General knowledge of computing hardware and software.
• Familiarity with Mac OS and Office 365.

Responsibilities

• Set up, deploy, and decommission computers and equipment.
• Troubleshoot hardware, software, and network issues for end users.
• Run diagnostics and implement fixes to restore services quickly.
• Provide professional technical support and customer service.
• Document issues and resolutions with clear notes.
• Manage inventory of equipment and supplies.
• Share knowledge with colleagues to reduce downtime.
• Balance hands-on work with user support in a fast-paced environment.

Skills

Multitask and prioritize workload

Strong interpersonal and communication

Desktop/Laptop hardware basics

Mac OS and Office 365 familiarity

Phone systems knowledge

Education

High School Diploma or Equivalent

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

Join a hands-on technical team where you’ll play an important role in keeping technology running smoothly for our employees and end users. This position combines technical support, equipment deployment, troubleshooting, and customer service, making it a great fit for someone who enjoys working with technology and solving problems. You’ll support the setup, installation, maintenance, and removal of technical equipment while helping troubleshoot day-to-day issues with computers, applications, and telecommunications. You’ll also help manage equipment inventory and ensure technical issues are documented and resolved efficiently.

What You’ll Do

• Set up, install, transport, and decommission computers and other technical equipment.


• Troubleshoot hardware, software, application, and telecommunications issues.


• Run diagnostic tests to identify problems and determine appropriate solutions.


• Provide timely and professional technical support to end users.


• Complete technical installations and assignments based on project schedules and layout diagrams.


• Track technical issues and clearly document solutions and resolutions.


• Monitor equipment and accessory inventory to ensure supplies are available when needed.


• Share technical knowledge and guidance with colleagues to help resolve issues and reduce disruptions.


• Balance hands-on technical work with direct customer support in a fast-moving environment.

Education

High School Diploma or Equivalent required.

Experience

1 year of Customer service experience required.

Knowledge, Skills and Abilities

• Ability to multitask and prioritize work demands.


• Good interpersonal and communication skills.


• General knowledge of desktop and laptop computers, printers, and other computing equipment.


• Proficiency with associated technical systems and software.


• Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.

Additional Job Details (if applicable)

Onsite Schedule: Monday - Friday 8am-4:30pm at Cooley Dickinson Hospital Remote Type Onsite Work Location 30 Locust Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.81 - $28.30/Hourly Grade 3

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.

Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.